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5 Tips to Disrupt Your Customer Service and Beat the Competition

We’re currently in the middle of a transformation, where digital technologies are disrupting the way we conduct our business. Customers are still at the center of every organization, however, and when customers change, your organization…

5 Signs It’s Time for Your Business to Make the Switch to Managed IT Support

It’s not unusual for small to medium businesses to hire an IT employee for their company. However, you may feel as though your in-house IT department hasn’t been meeting your needs lately. While an in-house…

Business Risk: Bet the Farm Only When the Crops Are on Fire

How much risk are you and your company willing and able to tolerate over time? Most people believe that early stage companies should take risks aggressively because there is less to lose and much more…

Small Biz Optimism: 2 Important Questions for Your Management

I have two questions for you today: Are you investing in capital improvements? Are you sweetening the pot to attract good candidates? If you aren’t taking those steps, you can be pretty sure your competitors…

The Most Important Insurance Policies Small Business Owners Overlook

Let’s face it, securing your small business with the right insurance can make the difference between a crippled or a successful business. While insurance can be costly, it can protect losses that occur on your…

Continuous Feedback Bests Annual Performance Review

If you have any responsibility for managing staff in today’s organizations, you have likely experienced the dysfunction of the “once and done” performance appraisal or performance review process. It’s no longer adequate to begrudgingly conduct…

3 Ways to Ace an Interview

After job hunting or seeking a new position, landing an interview can bring a sense of anxiety, rather than relief. “You have to answer questions and make a good impression while at the same time,…

The Ultimate Guide to Hiring a Software Developer

Interviewing and hiring experienced software developers is more of an art than it is a science. In fact, advanced software developers may soon be among the most valuable and sought after employees for most businesses,…

The 5 Most Important Shop Fittings for Small Businesses

As a small business owner, you have a significant number of challenges to meet, particularly when it comes to planning and laying out your storefront. You need to make sure that there’s adequate room for…

How to Train Your New Employees with Microlearning

According to a 2016 study, more than 40% of employees quit within the first six months of starting a new job. While a big reason for this is the disconnect that exists between their expectation…

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