Add Value First, Reap Value Later with Proactive Customer Service Skills

I was teaching about customer intimacy and loyalty when one participant asked, "What if your competitor has already built a close relationship with a customer, and you want to get inside?"

Mastering PPC: Tips and Tricks for Image Ads

Text ads may be the bread and butter of the paid search industry, but there is another ad type that also pulls its weight around the paid search house, and can be used in conjunction with your text ads. I'm talking about image ads.

VIDEO: Why Relying on Word of Mouth Marketing May Doom Your Business

Referrals are a great way to grow your business, but relying on them too early can crush your chances of getting the customers you need.

Easy Steps to Getting Local Government Contracts: Part 2

It's important to demonstrate your value to the agency that you are attempting to obtain a contract from. At the forefront, establishing trust through a healthy, long-term relationship with the agency you are looking to contract with is essential.

Foursquare Advertising for Small Business

Foursquare, a social website and mobile application, is making noise in the business world with its new take on advertising. Offering business a new way of advertising to its over 35 million users, Foursquare ads might be a unique opportunity to attract your tech savvy clientele.

Easy Steps to Getting Local Government Contracts: Part 1

Working with the federal government for contracts can be cumbersome because it is the largest buyer of goods and services in the entire world; it can be especially difficult for a small business. That's why many small businesses are choosing to work instead with the state or local government.

Position Yourself as a Trusted Brand

When your mission in business is to create a product or service with integrity and to earn a reputation as someone who cares about people more than earning money, you're on the right track. One company I love to use as an example of establishing a trusted brand is Honest Tea.

5 Changeable Signage Options for Seasonal Marketing

When it comes to commercial décor, adaptability is one of the most important traits to consider. It is crucial to be able to adjust your marketing materials to keep up with sales, seasons, and other time-sensitive events.

Location-Based Targeting Can Boost Mobile ROI

We've heard it time and time again—"mobile is the future!" But, besides knowing that mobile is a rapidly burgeoning sector of the digital marketing world, many brands and publishers don't know how to tap into its huge growth potential.

What To Do If You Are Rejected by Adsense

My friend Oliver recently launched airlene.com, a forum for the travel industry. The site is growing very fast with thousands of members joining every month, however, when Oliver recently applied to run Adsense on his site, he was rejected.

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