You are looking for the best employees you can possibly find. For some business owners, using independent contractors is the best option. This guide will help you distinguish between contractors and employees, and break down the pros and cons of independent contractors.
Hiring your first employee is a big step for your business. It also means you have to deal with a lot of complicated regulatory requirements! This checklist of 10 items to do after becoming an employer comes from the Small Business Administration, and will help you keep your focus on your customers.
You need to know what you’re doing right, but you should also know what you’re doing wrong; that’s the only way you can ever improve. A valuable resource is your ex-customers. Find out why they left and what you can do to resolve their concerns and problems they see.
When a customer has a bad experience with your business, it has major consequences. One of the most common reasons customers are dissatisfied with a business is that they don’t know what to expect. If a customer doesn’t know exactly what you’re offering, it becomes hard to come away happy.
Relationships are built on trust. And trust, in turn, is built on competency. You can build trust—and then relationships—with customers by highlighting your knowledge and skill in your industry. Showcasing your expertise demonstrates how much you have to offer to customers.