Amazing Customer Service Gives a Competitive Edge

Amazing customer service is just a little better than average. That in itself isn't amazing. What makes it amazing is when it is a little better than average—all of the time. It's the consistency that makes the difference.

What’s Stopping You from Hiring an Intern?

Hiring interns is one of the best ways to grow your company, manage market share, and get involved in the local community all at the same time. The altruism and civic-minded nature are beyond what most human resource people realize.

A Small Business’s Approach to Health Care Reform

Greg Abel is the co-founder and Director of Strategy & Client Services at Tailfin Marketing. For many years, Tailfin has offered health insurance to its employees, with a plan designed to get people on board. Like most small businesses, though, Tailfin is looking at what to do now that the Patient Protection and Affordable Care Act is coming into effect just around the corner. As with any big change, there are concerns and questions, but Greg also shared some of the things he’s doing to help navigate these unfamiliar waters.

5 Ways Small Businesses Can Attract and Retain Talent

It's an oft-cited cliché, but the success of a business and a small business in particular depends very much on the talent and efforts of its people. It is both the individual stars and the solid working relationships between those...

What is a Business Owner’s Policy, or BOP?

One of the most popular insurance forms for small businesses is a business owner's plan, or BOP. These policies have developed in recent years and increased in popularity. These policies are convenient and specifically designed for small or medium sized businesses.

How to Hire a Consultant for Your Business

As a business owner, sometimes you may feel that you are too close to the problem at hand. You may find that you and your team of employees work well together, but often think similarly and come about solutions the same way.

Using an Attorney in Negotiations

Negotiations are an area where small businesses often call for help from an attorney, but the decision to let an attorney handle negotiations can be tricky. So how do you know whether to let your attorney negotiate on your behalf or just be a sounding board to provide you with guidance?

Core Values Are the Key to Customer Service

Core values affect the customer service experience—for external customers as well as internal customers (employees). They can attract customers to do business with you, and be a motivating factor for employees to enjoy their work and do it well.

Increase Your Customer Loyalty with a Contact Center

Next generation contact centers have the ability to increase customer satisfaction and enhance the consumer experience, which in turn increases one of the most important components of having a successful business—customer loyalty.

3 Top Food Trends for Small Business Owners

Whether you own a restaurant, food truck, or catering business, or you're a food retailer, keeping up on food trends is an important part of running a successful business. Here are three sizzling-hot food trends to add to your menu or store shelves to help fatten up your profits.
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