For so many years, I have talked about the power of incentives to motivate staff—especially monetary ones. However, more and more research is showing incentives do not work in all cases and can sometimes even produce the opposite effect.
If you want to grow your business, you must grow your people. In the small and mid-sized companies that I work with, there is—not always, but more times than not—a sizable gap between the CEO and his or her direct reports. It's not a skill gap. It's a leadership gap.
Spontaneous kindness makes such an impact of customers and employees and we just cannot forget about the power of this concept. Another recent research poll showed that the the brand attribute that customers had found important (up by 391% over 3 years) was "kindness and empathy."
Who invented the light bulb? If you said Thomas Edison, you'd only be partly correct. Edison never took credit for solely inventing the light bulb. He acknowledged it took a team of diverse talent with a passion for excellence.
At best, falling back on sports talk shows your inability to find a topic that is inclusionary and that demonstrates your lack of interest in learning more about others in the group.
Some leaders prefer to take a hands-off approach when it comes to their employees' personal lives, but, in fact, getting to know your employees outside of work and taking an active role in supporting their hobbies can benefit your company in several unexpected ways.
Your sales and customer service team are the primary customer contact for every business. What does their attitude say about your company? If some of your team are not communicating the message you want, here are 10 questions to ask yourself to ensure they stay positive, focused on message and deliver an exceptional customer service experience.
In business we are only as successful as the people we hire. And while our front-line employees are critical to our business, choosing the right managers can have significant impact on our success.
A good job is hard to find, but every entrepreneur knows a good employee is even harder to keep. As an entrepreneur, one must ensure his or her company is staffed with people who look forward to coming to work every day for more than a paycheck.
Smart leaders invest in the talent of their employees. Talented employees make businesses succeed and they add value to your company—great leaders recognize that.