Top 7 Areas Where Chatbots Complement Live Chat

Customer relationship is the focal point of a successful business. Whether you are a small business or an enterprise, delivering great customer service is the lifeline of your business. Hence it becomes vital to implement the latest technologies to enhance your business communication with your customers. So, how do you respond to your customer needs…

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What Firefox Enhanced Tracking Protection Means for Digital Marketers

What is Firefox Enhanced Tracking Prevention, or ETP? The latest update from Firefox will block Third-Party Cookies by default Mozilla announced on June 4th that they’ll be rolling out a new set of anti-tracking measures on their Firefox browser version 67.0.1 over the coming months. This new update will automatically block third-party trackers by default,…

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5 Essential Steps to Create a Winning Mobile App

If you have a business that you want to develop and get more traffic then you’ll want to consider making an app for your business. Nowadays, just having a website is not enough, considering the growing number of users who now prefer to browse the internet using their phones. Many of them are only mobile…

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7 Smart Tips for an Easier Paperless Office

Many businesses are interested in having a paperless office, but they fall down when it comes to implementation. A paperless system offers many advantages in productivity and efficiency, not to mention the benefits to the environment. However, getting rid of paper documents and fully embracing digital documentation is actually much easier than you might think.…

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You’re Not Going Crazy

Have you ever been watching TV while simultaneously playing a game or surfing the web on your phone and suddenly it feels like everywhere you look there’s an ad for the same product? For example, you just heard (because you were looking down at your phone) a TV spot for the latest Toyota vehicle and…

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6 Ways to Prepare Your Company for the Future of Work

It’s time to take the drudgery and dread out of work at your business. You don’t like it, millennials won’t put up with it, and current productivity levels at work continue to decline. Only 32 percent of American workers are even engaged at work today. Most workers are still rushing to retirement, where they hope to escape…

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Why It Pays to Focus Your Business on a Narrow Niche

Everyone in the business world has heard of the old bestseller by Geoffrey A. Moore titled “Crossing the Chasm,” but most entrepreneurs have no idea how it relates to them. In fact, it’s all about the “focus” required to get early stage technology products across the deadly chasm from early adopters to mainstream customers. Most…

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How to Beat the Odds and Build Big Data Projects That Work

By now, there’s little doubt that small businesses must adopt data-driven strategies to thrive in the modern economy. That imperative has driven many to rush headlong into big data projects, only to see them devour scarce resources and deliver few measurable results. They’re not alone. According to one Gartner analyst, 85% of all big data…

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How to Choose the Best Incident Management Software

When you are upgrading your company’s IT services, one thing you should look for is a good incident management software. Choosing the right software can completely change how your company handles any IT incidents so it is important that you find the right one. Here are some features you should keep an eye out for…

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