Posts Tagged ‘Solving Problems’
Insight: The Convergence of Strategies
Insight has become the buzzword for engaging today’s buyers. We are supposed to teach our customers—helping them identify new opportunities, areas to improve, problems they may not realize they have.
Read More The Small Stuff Worth Sweating
Many are familiar with the term, First-World Problems. However, there is also a time to absolutely sweat the small stuff…because doing so can make a significant difference in your results.
Read More Franchisee Troubles
No one goes into a business deal expecting troubles, but troubles can come up. Make sure you fully understand the situation before you sign the contract.
Read More Why Aren’t Customers Contacting Us?
Your website may be your only point of contact from customers or it may be just one way they can reach out to you. However, if it is not effective, you may be losing out on sales and new customers.
Read More Tips for Having Your Small Business Stage a Large Event
Small businesses can throw large events. But, as you know, large events come with large responsibilities. If an event coordinator is out of your budget, you’re using in-house staff to plan the event, and each individual involved needs to wear many hats throughout the event coordination and execution process.
Read More A Literal Success Truth That Never Fails
Former Campbell Soup CEO, current Avon Chairman and leadership authority, Doug Conant recently tweeted this famously profound quote from the classic Think and Grow Rich by Napoleon Hill:
Read More How Easy Do You Make it for People to Complain?
I visited a local Walgreens yesterday morning and witnessed two very different customer service experiences. One was excellent, and unfortunately, one was crummy.
Read More The 3 Struggles of a Professional Who Really Cares
When you honestly care, you’re going to face three kinds of obstacles. Press forward. Improve. Press forward. Improve. Don’t expect others to carry what is yours to carry. And don’t allow others to guilt you into carrying what is theirs.
Read More Problems with Staff Getting Along
Frequently you have to deal with staff members who do not get along. This is one of those things that is just part of human nature. However, you cannot ignore these problems because they will only get worse with time.
Read More You Can Be a Customer Service Hero (Don’t Miss the Opportunity!)
Want to find more opportunities to shine? Don’t just look for problems or wait for emergencies—make it a point to give customers a little more of your time. Customers who receive extra will go away feeling that you are a hero.
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