There was a time when fields or ranks amongst employees did not separate workplaces, or so we surmise from the ramblings of our grandparents. The reality today is that the social structures of modern workplace culture reflect, to some degree, the Hollywood depictions of high schools. In understanding and considering this complexity of human behaviour, […]
Relationships
Especially Now: Play nice!
To survive this nasty Covid-19 surge facing businesses of all types, leaders must make decisions that hurt but are necessary. Keep the employees for the SBA PPP requirements regarding loan forgiveness, or furlough or let good employees go, so they can file unemployment claims? And what about termination decisions you make affecting just the few […]
6 Tips for Building a Successful Law Firm
Building a successful legal firm doesn’t rely so much on the law school you attended, your billing costs or the number of cases you’ve successfully tried. As with any business, it’s the person behind the desk that sells the services and creates rapport with clients. People choose individuals they like and trust, creating loyalty and […]
Send Value-Based Information
It’s another of those “old ideas” we’ve always heard about when it comes to relationship-building, but when you see what it is I bet you’ll agree that very, very few people do this and utilize its power to its full potential. In Endless Referrals Action Tip #10 we continue the follow-up and follow-through process with […]
More on Notecards
In the last video I shared about the powerful personalized hand-written thank you note. In Endless Referrals Action Tip #9 let’s continue that conversation and look at the results you can expect to see. Please note: if you’re concerned that this handwritten notecard is supposed to replace the other media you are now used to utilizing, please […]
Use Office Parties and Social Functions to Boost Morale
Office parties, special events and other social functions can be good for more than just relaxation. Whether it’s helping to cultivate and maintain the right workplace culture and atmosphere, creating valuable networking opportunities or finding ways to provide employees with the sort of shared experiences that may allow them to form a more efficient team, […]
How Does Your Customer Make Money?
Can you answer the question, “How does you customer make money?” By that, I don’t mean at a superficial level, like, “Well, dugghh, Dave, they sell stuff……” I mean really understanding your customer’s business. It includes things like: Who are their customers/markets? What drives success with them? How are those markets growing? How does your […]
Always in Good Form
You’ve now learned the first two Feel-Good Questions as well as the “One KEY Question” that will separate you from practically everyone else. Here’s one more type of question. They (because there are actually four of them) are called “F-O-R-M” Questions and they simply provide additional questions you can ask that will deeply strengthen the rapport with […]
4 Ways Architects Can Extend Their Client Services Post-Construction
Plamena Milusheva, a designer at Seattle architecture firm LMN, is working on a way to get architects back into their buildings long after construction ends and they’ve turned over the keys. The trick isn’t a lockpick kit or any sort of clandestine sneaking technology; it’s a networked device she’s developing at LMNts (LMN Tech Studio)—LMN’s research […]
Deepen Your Rapport with Feel-Good Question #2
In my Endless Referrals Action Tip #5 we discuss Feel-Good Question #2 which, as you’ll see, flies in the face of much traditional sales teaching. Yet, you’ll see why—as a follow up to Question #1 in the previous video (Action Tip #4)—this question will bring immensely positive feelings to your new contact; positive feelings about himself or […]
