5 Trends That Will Shape the Future of Customer Service

Business owners can make every customer interaction meaningful and memorable by taking advantage of emerging technologies. Customer experience (CX) is a top concern among leading organizations. Enterprises that know-how to deliver a remarkable CX boost buyer loyalty and earn coveted word-of-mouth recommendations. Resultantly, today’s businesses compete by attempting to provide the best customer experience. Savvy…

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The Promise of Manufacturing Automation for All Starts with Generative Design

As a manufacturer, you’re certainly familiar with the concept of generative design by now—but there’s still some confusion over its real definition. Many in the manufacturing community would have you believe that generative design is merely a branch of topology optimization or procedural modeling. But in reality, generative design is a more profound change in approach than that. It’s an…

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How to Run Your Real Estate Agency Like a Startup

Internet and smartphones have disrupted several industries over the past two decades. Real estate is no different—as a buyer, you can ‘walkthrough’ properties of your choice from thousands of miles away. Services like Airbnb make it possible for you to let your property out like a hotel with minimal hassle. Yet, from a real estate…

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Can the Sharing Economy Boost Happiness?

The sharing economy makes it possible for you to live a great lifestyle without owning the things you have the desire to use. Although the status of the American economy is thriving, the cost of living seems to be outpacing wage growth. In efforts to maintain a middle-class lifestyle when the economic times are tough,…

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10 Innovation Myths for New Venture Founders to Avoid

Most people think innovation is all about ideas, when in fact it is more about delivery, people, and process. Entrepreneurs looking to innovate need to understand the execution challenge if they expect their startup to carve out a profitable niche in the marketplace, and keep innovating to build and maintain a sustainable competitive advantage. Everyone…

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5 Elements of Innovation That Are Not Product Related

Having a breakthrough idea or technology alone does not assure business success. “If we build it, they will come” may have worked as a movie theme for Kevin Costner, but as an investor, I tell entrepreneurs a great solution is not enough. Successful businesses require innovative people, who have built an abundance of innovation capital,…

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You’re Not Going Crazy

Have you ever been watching TV while simultaneously playing a game or surfing the web on your phone and suddenly it feels like everywhere you look there’s an ad for the same product? For example, you just heard (because you were looking down at your phone) a TV spot for the latest Toyota vehicle and…

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Could Machine Learning Improve Work-Life Balance in the Future of Architecture?

For many architects, working nights and weekends is part of the job, especially when project deadlines loom. According to the 2018 Equity in Architecture report, 70% of architects surveyed don’t feel empowered to ask employers for work-life balance benefits, such as working remotely and flexible hours. But in the future of architecture, automation and machine learning (ML)…

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