Posts Tagged ‘Bill Hogg’
Treat Customers Like They Matter or You Will Lose Them
Too often we get so busy that we forget the simple things. None of the things mentioned would have cost either time or money, yet because they were forgotten, they lost a $3,000 repair bill.
Read More Focus on Character Not Competence
In my experience as a leadership change consultant, character always wins—too often people are hired for competence, but fired for character. This is why it’s important to ensure your recruitment process is focused on finding and hiring people who share the same values as your organization.
Read More Spend Time with Customers
When we are new at a job we are usually more open to new ideas because we are naturally in a learning mode. However, once we have been around for awhile we tend to settle into a belief that we “know the business.”
Read More Something for Nothing
Make sure your employees understand how they can affect the overall business picture. Expect them to think like an owner, and act like an owner. Give them an opportunity to use good judgement—you will be surprised by how well they do.
Read More Hiring the Right People
One of the critical success factors for developing a high performing work environment is hiring the right people. I believe that involves looking at 2 key areas when hiring: competence and character.
Read More 5 Things All Great Leaders Do to Create a Culture of Leadership
What’s the secret to creating a culture of leadership that will take your organization forward for years to come? There is no secret—it starts at the top with you.
Read More The Importance of a Strong Leadership Team
Great organizations don’t have ivory towers occupied by leadership. They understand the importance of taking a team approach and the risks associated with unilateral leadership.
Read More Continuing the Cycle: How to Develop the Skills of Future Leaders
Continuing the cycle of strong leaders is possible by being proactive and developing the skills of future leaders. This is possible by embedding leadership development into your organizational culture and establishing strategies that will help identify future leaders internally.
Read More Why Leaders Need to Reinforce Company Culture and Values
To create your envisioned organizational culture, it is vital that leaders not only reinforce company culture and values, but also treat it as a dynamic entity and fill the company with leaders and people who reflect the desired company culture.
Read More How Weak Leadership Impacts Customer Loyalty
Customer experience is foundational to the success of your organization. As a customer experience expert, and as a customer myself, I have seen my fair share of customer experiences ranging from exceptional to downright disturbing.
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