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Home / Archives for Bill Hogg

Bill Hogg

4 Essential Elements of Customer Engagement

Jul 13, 2015 By Bill Hogg

4-essential-elements-of-customer-engagement
Every company provides customer service, and good customer service just doesn’t cut it anymore. Your customers expect a lot out of your company. They want an experience, not an uneventful interaction.

Filed Under: Relationships Tagged With: Bill Hogg, Customer Experience, Engagement, Relationships

6 Golden Rules for Handling Customer Complaints

Jun 19, 2015 By Bill Hogg

6-golden-rules-for-handling-customer-complaints
Most employees hate complaints. They don’t like having to deal with customers who call or visit their store or office with a complaint. What they don’t understand is that a complaint is actually a positive thing. You can’t always meet every customer’s expectations.

Filed Under: Customer Service Tagged With: Bill Hogg, Complaints, Customer Service, Listening

10 Customer Service Principles Every Employee Must Know

Jun 12, 2015 By Bill Hogg

Even employees who never deal with the public must exhibit good customer service skills. How employees treat each other is the harbinger of how the organization will treat the public.

Filed Under: Customer Service Tagged With: Bill Hogg, Customer Experience, Customer Service, Employees, Team, Training

Understanding Priorities to Improve Customer Service

Jun 5, 2015 By Bill Hogg

Yesterday I experienced one of the most common missteps of good customer service—ignoring customers to attend to “organizational” priorities.

Filed Under: Customer Service Tagged With: Bill Hogg, Customer Service, Leadership

7 Ways to Build Collaboration and Trust into Your Culture

May 29, 2015 By Bill Hogg

Do you want to build trust and cooperation in your organization? Then walk the talk. It may sound simple, but it’s one of the most effective ways to build trust internally and get people to support your vision.

Filed Under: Open Culture Tagged With: Bill Hogg, Collaboration, Culture, Leadership, Trust

Turning Adversity into Opportunity

May 22, 2015 By Bill Hogg

In times of uncertainty, it is especially important to go above and beyond to strengthen employee engagement. Leaders may set the direction, but it is the people throughout the organization who make things happen.

Filed Under: Communication Tagged With: Bill Hogg, Communication, Overcoming Obstacles, Solving Problems

Always Go the Extra Mile

May 15, 2015 By Bill Hogg

Customers reward companies that are seen to go the extra mile—even if they don’t personally benefit from that effort. In fact, customers are willing to pay more for a product, frequent one store rather than another, and, in general, have a more positive impression of a company or brand that is perceived to put in more effort.

Filed Under: Customer Service Tagged With: Bill Hogg, Branding, Customer Loyalty, Customer Service

Building Emotional Capital: How to Maintain Enthusiastic, Engaged Employees

May 8, 2015 By Bill Hogg

In our current economic climate, many companies are wondering how to maintain an enthusiastic, engaged employees. A recognition program that appreciates, thanks and rewards employees can lift staff out of the recessionary downer that many are falling into.

Filed Under: People Skills Tagged With: Bill Hogg, Employees, Engagement, Team

Have You Identified Your Employees as a Key Target Audience?

May 1, 2015 By Bill Hogg

I would suggest that communicating usually means creating and delivering messages to an audience. Further, I would suggest that what you really want to do is facilitate a conversation or a dialogue with your employee community.

Filed Under: Communication Tagged With: Bill Hogg, Communication, Culture, Employees, Leadership

Satisfied Customers Are Killing Your Business

Apr 22, 2015 By Bill Hogg

People talk about the importance of customer service all the time, yet few companies are recognized for doing it well and even fewer are willing to change their approach to get the desired result

Filed Under: Customer Service Tagged With: Bill Hogg, Complaints, Customer Loyalty, Customer Satisfaction, Listening

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