3 Easy Ways to Maximize Your Small Business Resources in 2018 and Beyond
They say the devil is in the details, and this is very true when it comes to business—especially small business. Little costs add up. If you want to avoid them, you’re going to need to be studious with the books. Know what is necessary for operations, and know how to optimize such that you’re operating…
Read MoreHow Business Travel Will Change in 2018
If you want to make the most of your business travel budget, keeping up with what’s going on in the travel industry is essential. In 2017, we’ve seen the sharing economy continue to grow and several changes to popular credit cards and rewards programs. Here are the major trends set to make an impact on…
Read MoreHow to Design an Office Where People Want to Work
Every company has reason to reevaluate their office layout from time to time. From accommodating growth through office expansion to remodeling your space with the goal of increasing productivity, you hold the power to transform your work environment into a place that inspires and equips your team to be the best they can be. How…
Read MoreHow to Use a Checklist to Build an Innovative Startup
A common request I get while mentoring entrepreneurs is for a copy of the startup checklist they need to follow, in order to build a successful new business. I wish it was that easy. The challenge is that every new business needs to be innovative and different, in order to rise above the crowd, bring…
Read MoreSales Agility and Adaptability
A few of us have been having a conversation about whether adaptability and agility are important in sales. I think we are in uniform agreement it is important, however, my initial reaction was, “Why are we even asking this question, isn’t it a foundation to selling?” As I reflected on the issue, I get why…
Read MoreThe Difference Between Mediocre and Great in Customer Service
Paying attention to small details can be what makes the difference between a great service experience and a mediocre one. When you observe your customers and pick up on the subtle cues and messages—both words and body language, things said and things unsaid—you can take advantage of the moment to deliver a better customer experience.…
Read More4 Reasons to Love Complaints
We all know that one person who loves to complain. It feels as though they always have something negative to say about the food, or the service, or whatever they deem sub-par that evening. As much as this type of person may annoy you personally, small business owners should love the complainer. In fact, embracing…
Read More22 Good Reasons to Write a Business Plan
Question: What are some of the main arguments for writing a business plan? Here are 20 good reasons to write a business plan. Please note, however, that a business plan is not necessarily a traditional formal business plan. It ought to be a LEAN BUSINESS PLAN that gets reviewed and revised often. It ought not to be…
Read More6 Tips to Create and Publish a Killer Article on LinkedIn
In February last year, LinkedIn gave every member in the U.S. the ability to publish posts on LinkedIn – and the response was swift and enthusiastic. In fact just recently, LinkedIn reached more than one million posts. Now since LinkedIn wants each one of more than 330 million members to be able to share their…
Read More4 Essentials Every Employee Needs to Deliver Exceptional Customer Service
This is the first in a series of six articles that will examine different aspects of delivering exceptional customer service and how it leads to increased overall profitability. Over the 6 part series, we’ll discuss techniques that you can implement to improve the performance of your employees—always with an eye firmly fixed on improved profitability…
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