Run and Grow
Ask These 5 Questions When Reevaluating COVID Office Space Needs
The coronavirus pandemic has turned once-bustling city centers into ghost towns with abandoned office buildings and little foot traffic. As stay-at-home orders were put into place, many companies temporarily shuttered their doors and scrambled to…
Successful Recruitment Starts With These 5 Things
Small businesses may think that they don’t need a recruitment strategy because they don’t recruit as often as their larger competitors. However, it’s the presence of those larger companies, wooing the best talent, that makes…
4 Ways to Ensure Projects Go Smoothly With Remote Teams
Image Source The number of people working remotely grew by 44% over the past five years. And with the coronavirus helping companies see the possibilities remote work can offer, the trend is likely to accelerate…
4 Smart Ways to Embrace Change to Grow Your Business
Pixabay (CC0 License) The first few years of a business are generally the trickiest time to traverse, with obstacles arising on a regular basis. To be more accurate, those obstacles won’t stop arising the longer…
5 Technologies to Help Your Small Business During the Pandemic
Small business ownership is something that’s quite challenging, and that’s during a typical year. If you own a small business during the pandemic, you might face more issues than ever before. Covid-19 has shuttered some…
Life in Crisis: 7 Ways WFH Can Work For You
Working from home can be a haven of quiet productivity or a sure-fire way to fall behind. COVID-19 and the onset of quarantine meant that many had to create that haven quickly or scramble to…
Customer Service is Not a Cost Center
There’s often a temptation to think of customer service as a cost…the cost of spending time talking with customers, the cost of providing extra service, the cost of providing feedback channels. But if you’re really…
These 5 Issues Can Bring Business to a Grinding Halt
There are numerous reasons that the business model can cough and splutter on the market. Indeed, 90% of businesses are estimated to fail within their first year. It’s important to assess why this is the…
Stop Delighting Your Customers
How would you define marketing? Christian Grönroos, Professor of Service and Relationship Marketing at the Hanken School of Economics, has a thoughtful take. In his paper (Defining Marketing 2005) he states that marketing revolves around…
Customer Service Automation: Is It a Smart Investment?
Today, automation is everywhere. From social media to grocery shopping, you have multiple ways to automate many facets of your day to day activities. Automation in customer service is no exception. As customers are becoming…
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