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The Social Media Debate: Should You Have Access to a Potential Employee’s Profile?
If you’re in the market for a job, you know the application process is critical. It’s your chance to sell yourself to the employer, to prove that you can do the job better than anyone else.
Safety First. Profits Follow.
Much of workplace safety is common sense. But there is a natural tension between economy of operation and provision for safety for employees, and the resulting risk to the enterprise must be carefully weighed.
Are There Any Customer Service Absolutes?
Customer service would be easy if absolutes such as these were indeed true. In today’s highly interactive world of customized customer service, nothing could be LESS needed than training in such fallible absolutes.
The Small Business Non-Compete Agreement: Why It’s a Good Idea
Employees are often trusted with confidential and sensitive material while under your employment. But what happens when they are no longer working for the company, or have left for a competitor, taking all that valuable information with them?
7 Ways to Protect Your Home-Based Business
Just because you manage your company from your family room doesn’t mean you should approach it too casually. You still need to consider the health and well-being of any employees, subcontractors and clients; safeguard expensive equipment and important data; and maintain a professional image to your clients.
Disaster Recovery and Other Happy Subjects
Have you been open in sharing your knowledge and talent with a backup, or even a potential successor? It is prudent and certainly a sign that you take this responsibility personally as a leader among your peers and subordinates.
Where Should You House Payroll for Your Small Business?
Every business must have payroll in some form or other. Traditionally, payroll has been one of the most outsourced processes in the business world. But despite the number of solutions available, the choice boils down to a simple dichotomy—keep your payroll in the hands of in-house administrators, or outsource your payroll to a traditional payroll service.
The Heart of Customer Service is Respect
Excellence comes out of respect, which is at the heart of customer service. It starts with internal service; treating the employees with the same respect and attitude as you would want the customer treated. You can’t expect the customer to experience excellence if you don’t first create excellence internally.
Information is Even More Critical
To deal with a constantly evolving environment, communication—both incoming and outgoing—is more important than ever. You need to be sure you are communicating to your customers and are taking in new information about the economy and your industry, all at breakneck speeds.
The Customer Service Training Success Equation
When you invest in customer service training, you naturally want results. The sad truth is that many times there are no lasting results from business training programs. Sometimes this can be the fault of a poor instructor or materials, but more often it is a result of how training fits into a bigger business picture.
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