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6 Ideas for Boosting Customer Service at Your Small Business
Interested in boosting customer service at your small business? If so, the first thing you need to do is ask yourself how well your team executes it. Spend some time on the floor, investigate weaknesses, highlight strengths, and devise a strategy for improvement.
Why Business Insurance is a No-Brainer
If you’re about to take your startup company into the new frontier, then you need to have the reassurance of small business insurance on your side. The business world can throw just about anything your way, especially if you’re running a new small business, which is why it’s important to have insurance coverage.
Reputation Risk
A business’ reputation affects its success in so many ways. Employees want to work for a company that has a great reputation just as people want to buy from one. The best companies understand their reputations are among their most valuable assets.
Certifications to Build Customer Service Skills and Careers
The experts at Software Advice, an online resource for customer service software buyers, recently compiled a summary of customer service certifications that can be obtained by service professionals. As is true with any profession in a highly competitive job market, certifications can give a job seeker an advantage over their competitors.
Sweat the Details
Details are so important when running any business. If you are not managing every minute detail, critical things end up falling through the cracks.
Growing Manufacturing Through Quality Processes
Everyone knows what ISO Certification is, or at least understands what it means in concept. However, while ISO Certifications garner alot of attention, the real work of improving quality in manufacturing comes in the adoption of quality processes such as Six Sigma and APQP.
Common Legal Mistakes for Small Businesses
Regardless of the size of your company, the legal aspects of your business are critically important. Unfortunately, many small businesses fail to heed this salient fact, leaving them dangerously vulnerable and subject to serious legal exposure.
Why Some Innovative Leaders Get Exceptional Results
How is it that only a few business leaders and entrepreneurs seem to drive exceptional results and disruptive innovation in this rapidly changing market economy (marketquake)?
3 Key Hiring Lessons for Growing Startups
When we first started building our company, I was relatively new to the hiring process, and it was daunting. This time, however, I feel a little more seasoned, and am actually looking forward to putting what we learned a couple of years ago into practice.
Letting Staff Make Decisions in Customer Service Issues
A critical piece of every business’s customer service strategy is how you plan to handle customer concerns. When properly dealt with, complaints are an opportunity to transform angry or upset customers into extremely loyal ones.
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