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Tips for Having Your Small Business Stage a Large Event
Small businesses can throw large events. But, as you know, large events come with large responsibilities. If an event coordinator is out of your budget, you’re using in-house staff to plan the event, and each individual involved needs to wear many hats throughout the event coordination and execution process.
The Customer Satisfaction Conundrum
The bottom line is the customer satisfaction is not as simple as it used to be. No longer are customers uniquely loyal to only one brand. Certainly, it is important to maintain customer satisfaction, but the satisfaction scores by themselves are not sufficient to ensure sustainability and growth.
Should #Minwage be $100 Per Hour?
If you look at the trending tweets on twitter about #minwage, you can actually see minimum wage inflation just by reading the tweets. These are very compelling memes if they were true, but there’s more to the story.
SBC Interview: Zapier’s Wade Foster
Wade Foster is the Co-Founder and CEO of Zapier, a service connecting many of the web apps that people use. With a background in marketing, Wade has helped build the company from the ground up.
Customer Service from the C-Suite to the Mail Room
In a recent interview, I was asked questions about why the leaders of a company in the “C-Suite” should focus on customer service. While the customer service vision may start in the C-Suite, everyone must own the responsibility.
Why You Need Interns, and Why You Should Pay Them
What do Bill Gates, Steve Jobs, Ursula Burns, Tony Adams, and Andrea Jung have in common? Believe it or not, they all got their start as interns.
Sickness in the Workplace: 7 Ways to Reduce the Impact on Your Business
Sickness is estimated to cost more than $576 billion each year in lost productivity, worker’s comp, and lost revenue in America alone. So as a business owner why wouldn’t you put some systems or strategies in place to reduce sickness in the workplace?
Come Sail Away from Competitors with Customer Service
This weekend I took a stroll down memory lane at a fantastic Styx and Foreigner Soundtrack of Summer concert. What was interesting to me from a business and customer service standpoint was the many ways the audience was involved in the concert.
How Easy Do You Make it for People to Complain?
I visited a local Walgreens yesterday morning and witnessed two very different customer service experiences. One was excellent, and unfortunately, one was crummy.
Objects May Be Closer Than They Appear!
I’m sure that there’s an expectation among your peers that your business will continue to thrive. Truth is, you’re doing quite well, by doing the things you do the same way you’ve been doing them since you first put your shingle out.
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