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Are You Planning to Get Engaged?
Whether you are single or married, you may need to get engaged this year! According to a recent Gallup Study on the State of the American Workplace there is a definite link between employee and customer engagement to customer growth and even to EPS.
12 Myths about Overtime Exemptions
Under federal law, non-exempt employees are entitled to overtime pay. While exempt employees need not be paid overtime, they must meet very specific salary and duties criteria outlined in the Fair Labor Standard Act (FLSA). Understanding overtime requirements can be challenging and complying with the FLSA requires employees to be properly classified. In this Tip, we provide 12 of the most common myths concerning overtime and exemptions.
The Customer is Always Right? What to do When a Customer Abuses Your Employee
Business is more customer-centric than ever before and that’s a good thing. However, there are times when customers can become abusive.
Top Small Business Trends in 2014
In the age of entrepreneurship, small businesses are increasingly learning how to adapt to a consumer-based market. As a result, it’s important to keep on top of new practices that will help give your business a competitive edge. Check out these emerging top small business trends in 2014.
Expanding Your Company: 5 Tips Every Business Owner Needs to Consider
As a business owner, the best way to make more money is to generate more business. But isn’t that the question of the year? How as a business can I grow my customer base and in turn make more profit?
What You Need to Know About Business Law
When you start a business, you will need to figure out the legal requirements that apply to your business and the laws that you need to adhere to.
Is Your Business Ready to Go International?
There was a time when the international market was open only to large companies with the capital and infrastructure necessary to operate across several time zones. Today, technological innovations and emerging customer bases have not only made it possible, but desirable, for smaller businesses to go global.
5 Ways for Small Businesses to Expand on a Budget
Small businesses are hamstrung by limited funds, a handful of employees, and a limited capability to actually expand to reach new markets. Because of this, thinking of new, cheap alternatives to increase sales is crucial.
Do You Do “Social Care”?
Social Care is where Social Media and Customer Care collide. It’s the newest buzz phrase in online customer service and it’s something every small business needs to know about.
12 Essential Workplace Policies
Having formal written policies in place is important for demonstrating compliance with certain federal, state, and local laws and for communicating workplace rules and procedures to employees. Perhaps one of the most challenging aspects of creating an employee handbook is figuring out which policies to include. In this Tip, we have identified a list of 12 essential policies.
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