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3 Key Hiring Lessons for Growing Startups
When we first started building our company, I was relatively new to the hiring process, and it was daunting. This time, however, I feel a little more seasoned, and am actually looking forward to putting what we learned a couple of years ago into practice.
Why Some Innovative Leaders Get Exceptional Results
How is it that only a few business leaders and entrepreneurs seem to drive exceptional results and disruptive innovation in this rapidly changing market economy (marketquake)?
Letting Staff Make Decisions in Customer Service Issues
A critical piece of every business’s customer service strategy is how you plan to handle customer concerns. When properly dealt with, complaints are an opportunity to transform angry or upset customers into extremely loyal ones.
Does Your Small Business Need Only College Grads?
Does every small business need college grads? It’s a big question, and one that you as an owner or manager have no doubt asked yourself at some point.
5 Important OSHA Regulations You Can’t Ignore
For three decades, OSHA has helped employers prevent injuries and save lives by protecting the workforce. If a workplace is OSHA-compliant, the employer will be empowered to recognize work hazards, protect employees from illness and injury, prevent death, and cultivate educated employees who foster general safety for the entire workplace.
5 Tips to Finding and Keeping Talented Employees
Seeking new talent and acquiring it is a good thing, but having a constant turnover of employees coming and going can be detrimental to the performance, and overall sustainability of your company.
Putting a Stop to “Mean Girls”: Bullying in the Workplace
If the national spotlight on bullying has taught us anything, it’s that bullies aren’t just ornery kids picking on helpless classmates in the schoolyard. Bullies have invaded social media, and they’re becoming more prevalent in the workplace.
How to Maximize Efficiency at Your Startup
Is your startup company experiencing rapid growth? If so, it’s essential to know how to maximize efficiency, while still expanding your services. Startup owners must know how to restructure their organizations properly in order to position them for success. We go over a few of the best ways to do this below.
Eyeballs Aren’t Everything
Back when we were all trying to figure out the real value of traffic on the web, we investors—and acquiring companies—got a bit crazy with metrics used to value acquisitions and investments.
Smile + Personalization = Customer Service Success
How many times have you purchased something when it was just a transaction? How different when you the customer become a person with a LIFE in which the customer service representative takes genuine interest.
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