Run and Grow
More Than Just a Lemonade Stand: How to Scale Your Small Biz
Scaling up your business is one of the hardest things to do, no doubt about it. Not only can it be hard to decide what areas should receive the most attention, but ensuring there are…
What Types of Insurance Does Your Small Business Need?
It’s never been easy running a small business. The risks you face as an entrepreneur start to affect you the day you register and get started. These risks need to be dealt with at the…
7 Tips to Deal with Unhappy Customers and Improve Customer Experience
No one likes to receive a complaint—but complaints are worth their weight in gold if an organization learns from them and then uses the information to improve the customer experience. Customer complaints can be used…
Policies Drive Away Your Best Folks!
Man consists of two parts, his mind and his body, only the body has more fun. ~Woody Allen Policies are necessary for so many reasons, especially in the HR area where lawsuits are running rampant….
New Rules Issued for Employers with Independent Contractors
A small business—or a company of any size—may take on workers as traditional W-2 employees or as 1099 independent contractors. However, the federal government has issued some new rules on the classification process of workers…
3 Key Supply Chain Strategies to Eliminate Risk for Hardware Startups
Ryan Vinyard—engineering lead for Highway1, one of the first and most sophisticated hardware startup accelerators—loves hackathons. Vinyard and his team go to a lot of them. He loves what they do for the maker community,…
5 Ways to Use Periscope for Your Business
Periscope is a way to use mobile live-streaming to market your business. The app is proving to be a powerful tool—it allows you to ‘go live’ via your smartphone from any location for real-time engagement….
Should You Classify Freelancers as Independent Contractors?
As a business owner, you have to make a lot of specific decisions about how your company operates. From where you purchase your inventory to how you stay in contact with your customers, you have…
How to Become a Product Designer
Casey Kerrigan, MD, isn’t a product designer. And yet, that’s exactly what she is. What sounds like a contradiction isn’t at all. Rather, it’s the axiom of a new era in product design—an era in…
The Three Pillars of Great Customer Service
Regardless of a company’s size, product offering or prices, its lifespan depends on its ability to deliver quality customer service time after time. Customers help build your reputation, grow your network of contacts and establish…
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