Run and Grow
6 Valuable Tips to Improve Customer Service
There are many different aspects of your role as a customer service representative, regardless of whether it’s face-to-face or on the telephone. Understanding some of the key tips that improve customer service will enable your team to do…
Whoa. Wow! Hmmm. Yes! (How Steve Jobs Got It Right)
Credit Dr. Mark Goulston with this headline. Mark teaches that there is a process to innovation that can be summed up with these four words. In fact, he states, that’s exactly how Steve Jobs described…
When It’s Time to Expand Your Business
If your company has seen consistent success for years, and the space you have just isn’t cutting it for all the customers lining up at your door, it may be time to expand your business….
7 Things NOT to Do When Managing External Customers
“Without customers, your [small] business would not exist. It’s that simple. Your business success and longevity depend on acquiring and retaining its target customers. You can’t do so without developing and maintaining a customer-centric mindset.” (Beyond…
Lights-Out Manufacturing: Future Fantasy or Good Business?
“Naturally, Man should want to stand on his own two feet … but how can he when his own machines cut the ground out from under him?” So states the teaser for Philip K. Dick’s…
How to Grow Your Business While Making a Difference
This year, the media has unearthed a lot of unscrupulous and unethical business tactics by large corporate entities and household names many of us know. This is alarming, and it also raises the question: is…
5 Reasons to Offer Your Newly Hired Employees a Pre-cation
You may be staring blankly at your screen, wondering what a “pre-cation” is. The simple answer is that it’s a paid vacation you provide to your new employees before they actually join your team. That’s…
Your Customers Are Telling You, “WIW WIW WIW!”
Customer empowerment is moving so fast nowadays that many of us are running to just catch up. Yet if we don’t or can’t, it is a sure thing that someone else will. Blame the Internet…
4 Human Resources Headaches to Approach with Caution
Human Resources (HR) professionals play a critical role in keeping companies legally compliant with state and federal regulations. Being an HR professional means addressing difficult problems that must be carefully handled and resolved. Hiring Discrimination…
How Much Should You Pay Your Creative or Tech Professional?
Digital Creative Marketing Professionals are in a class of careers that didn’t really exist a decade ago. Sure, the internet was around, but there wasn’t really much in the way of social media and most…
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