Run and Grow
How to Keep Your Business Insurance Premiums Down
When it comes to business insurance cover it is not wise to start cutting corners in pursuit of ‘cheap cover’ but there are ways to reduce your premiums without sacrificing coverage. The savvy business owners…
Too Much Time in Meetings? 7 Steps to Reclaim Your Work Day
Do you regularly take work home because you were in meetings all day at work? Do you know exactly which seat at each conference room table in your building has the best lighting, the optimum…
Do You Put Your Customers First?
I know. It’s not a common question. And, what does it mean anyway? Does it mean being customer-oriented, customer-focused, and having a customer-centric mindset with the people your business or organization serves? According to the…
How to Keep Performance Productivity High All Day
It seems like maximum productivity is the ultimate in unreachable goals for many. No matter how much you get done, it always seems you could do more. Hacks, tips, and tricks for being more productive…
What a Natural Disaster Could Mean for Your Business
Every year hurricanes do massive damage to the United States economy and cost the world an average of $300 billion. The damage is not simply limited to the cost of repairing homes, infrastructure, and other…
Digital Customer Service or a Human Touch?
Much of current investment in customer service is focused on expanding capabilities in digital service channels and artificial intelligence. Recent customer service studies, however, have illustrated the need to focus on the human element of…
8 Small Business Hacks for Growth and Productivity
I view small business hacks as falling into two categories: strategies and habits. And, whether it’s a strategy or a habit, I think that what makes a hack a hack is the ease at which…
What to Do if Your Employee is Convicted of a Crime
Having an employee who is convicted of a crime affects your business adversely, regardless of the circumstances. If the employee has committed a crime on the job, the effects can be long-reaching and expensive. You…
Do You Make Excuses When Customers Complain?
What do you do when customers complain? Do you listen? Do you try explaining or rationalizing your responses? One thing we can agree on from the top. When you serve customers, it’s not always easy to manage…
Top 5 Employment Laws Every Small Business Owner Should Know
For any business, especially a small one, hiring is not an easy task and there are a lot of areas that need attention to detail. Even with one simple mistake, any business can get into…
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