Run and Grow
How Being Available 24/7 Can Improve Your Business
When do consumers want something? Right now. When do they need your attention? 5 minutes ago. People don’t check their watches to see if it’s a good time to want or need something. They want…
Why the Skills Gap Matters for Today’s Small Businesses
In 2013, 39 percent of American companies reported that they were unable to fill positions thanks to a lack of sufficiently talented job-seekers. This mismatch between the number of qualified people looking for jobs and…
The Real Cost of Bad Customer Service
Customer Service is sacred to any business, but how can you really measure the significance of its impact? So called bad customer service stems from the reluctance to embrace what the customer actually wants and…
How to Protect Your Company Lists and Trade Secrets
Most senior and middle level managers will understand when a subordinate comes to them to resign and begin a new business. But all will immediately question whether the new business will compete in any way…
I’m a CEO: What Should I Outsource?
If you’re running a company, it probably means that you are A) incredibly adept at working well in a wide variety of disciplines, and B) incredibly worn out from taking care of aspects of your…
21 Easy Phone Tips for Outstanding Customer Experiences
Did you know that the old-fashioned, Alexander Graham Bell invention (the telephone) still reigns as the most widely used channel for customer service? Yes, almost nine in ten consumers (89%) feel that telephone customer service either meets expectations (60%) or exceeds…
How to Find the Best Employees for Your Business
A great team of employees is what can keep your business going strong, even when economic times may be tough and even if your industry is going through a slow period. So how do you…
3 Great Ways to Set Up Your Company’s Recruiters for Success
Recruiters act as the bridge between the talent available in the market and the vacant positions in organizations needing that talent. They are often the first points of contact for willing and able talent within…
A Solution for the High Cost of Poor Customer Service
When I go shopping, I have a tendency to wear my business hat while I walk around the stores. I assess the quality of service I receive to gauge how well the business is doing…
Still Doing Annual Performance Reviews? Improve Your Process
One of my first jobs was working as a technical analyst at a large consulting firm. I worked at the end of a row of cubicles, at a place where the closest thing to company…
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