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Home / Archives for Run and Grow / Customer Service

Customer Service

5 Irrefutable Customer Service Truths

Apr 23, 2013 By Teresa Allen

Customer service is essential for the success of any organization. Here are five of the most critical success factors in any customer service organization.

Filed Under: Customer Service Tagged With: Business Training, Customer Service, Hiring, Managing Employees, Mistakes

8 Ways to Improve Customer Satisfaction

Apr 19, 2013 By Ron Kaufman

Want to improve customer satisfaction? Be sure you know the best ways to make it happen! Here are eight proven ways to improve customer satisfaction by finding out what they value, what they care about, and what they really want.

Filed Under: Customer Service Tagged With: Competitors, Customer Experience, Customer Service, Differentiation, Solving Problems, Tracking Data

3 Steps for Evaluating Your Service

Apr 18, 2013 By Teresa Allen

Your ability to build customer service success must begin with an honest self exam of how you are doing right now. These three steps will give you a snapshot of where you are and where you need to improve in the months and years to come!

Filed Under: Customer Service Tagged With: Customer Experience, Customer Service, Planning, Research Tools, Tracking Data

Five Steps to Managing Complaints on Social Media

Apr 17, 2013 By Shep Hyken

Social media is a customer service tool that has great potential beyond what most companies are currently using. Outlets such as Facebook and Twitter offer the opportunity for companies to enhance the customer service experience by posting value-added content. Often, however, their only involvement is to monitor what customers are saying about them on social media.

Filed Under: Customer Service Tagged With: Customer Experience, Customer Service, Facebook, Marketing, Online Strategy, Public Relations, Social Media, Solving Problems, Technology, Twitter, Word of Mouth

Always Keep Your Promises

Mar 8, 2013 By Matt Tarkenton

To develop a strong brand, you have to get customers to know your value proposition. They should know what makes you different from your competitors. But it’s not enough for them to just know what you say makes you different; they should know from seeing you fulfill your promises.

Filed Under: Customer Service Tagged With: Branding, Culture, Customer Experience, Differentiation, Keys to Business Success, Mistakes, Relationships, Word of Mouth

What Is Customer Service Really About?

Dec 20, 2012 By Edwin Bevens

Strong customer service is a valuable asset for a business creating a great customer experience. But how do you measure great customer service? A new suggestion is called Customer Effort Score, measuring how easy it is for customers to solve problems with your business.

Filed Under: Customer Service Tagged With: Customer Experience, Customer Loyalty, Customer Service, Customer Service Satisfaction Effort Matthew Dixon Karen Freeman Nicholas Toman Stop Trying to Delight Your Customers Harvard Business Review Loyalty, Solving Problems

Increasing Customer Loyalty

Dec 20, 2012 By Harry Kierbow

Increasing customer loyalty is a great strategy, because getting your existing customers to come back more often to buy more will help your sales just as much as getting new customers, and it’s a lot cheaper. Here are a few specific things to keep in mind to increase customer loyalty.

Filed Under: Customer Service Tagged With: Customer Loyalty, Increasing Customer Loyalty Relationships Value Word of Mouth Over Deliver Expectations Educate, Relationships, Value, Word of Mouth

Why Do You Lose Customers?

Dec 18, 2012 By Harry Kierbow

You need to know what you’re doing right, but you should also know what you’re doing wrong; that’s the only way you can ever improve. A valuable resource is your ex-customers. Find out why they left and what you can do to resolve their concerns and problems they see.

Filed Under: Customer Service Tagged With: Communications, Customer Service, Relationships, Solving Problems, Tracking Data, Why Do You Lose Customers Service Relationships Solving Problems Tracking Data

Managing Customer Expectations

Dec 18, 2012 By Harry Kierbow

When a customer has a bad experience with your business, it has major consequences. One of the most common reasons customers are dissatisfied with a business is that they don’t know what to expect. If a customer doesn’t know exactly what you’re offering, it becomes hard to come away happy.

Filed Under: Customer Service Tagged With: Communications, Customer Experience, Customer Loyalty, Customer Service, Managing Customer Expectations Customer Service Experience Loyalty Value Word of Mouth Communications, Value, Word of Mouth

Competency Builds Trust

Dec 18, 2012 By Harry Kierbow

Relationships are built on trust. And trust, in turn, is built on competency. You can build trust—and then relationships—with customers by highlighting your knowledge and skill in your industry. Showcasing your expertise demonstrates how much you have to offer to customers.

Filed Under: Customer Service Tagged With: Competency Builds Trust Customer Service Experience Loyalty Relationships Linda Hill Kent Lineback, Customer Experience, Customer Loyalty, Customer Service, Relationships

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