Mitch Perkal

Mitch Perkal writes on behalf of Aspect, a global provider of workforce management software, call center solutions, and predictive dialers. Aspect helps you build, enhance and sustain stronger relationships with your customers by uniting your enterprise with next-generation customer contact solutions. For more information, visit


Increase Your Customer Loyalty with a Contact Center

Next generation contact centers have the ability to increase customer satisfaction and enhance the consumer experience, which in turn increases one of the most important components of having a successful business—customer loyalty.