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People Skills

Never Embarrass Your Employees

| Jerry Osteryoung
It takes a long time to build trust with your staff but not very long at all to tear it down. By far, the easiest way to lose the trust of your staff is to embarrass them.

Firing the Customer

| Shep Hyken
In customer service, I firmly believe that there is a specific instance in which it is appropriate to fire the customer. This customer affects the morale and motivation of the employees and makes it impossible for them to deliver a great customer service experience.

When Should You Fire an Employee

| Matt Tarkenton

As a small business owner, you can’t afford to take risks when it comes to hiring the right employees. Sometimes, however, you make a mistake and you hire someone who you shouldn’t have. When is it time to fire this employee?

How to Retain Employees

| Angela Cordle

High turnover is not uncommon in small business, but it is expensive. Most small businesses cannot afford to constantly hire and let go of employees. Having a dedicated staff is one aspect of a successful company that should not be overlooked.

4 Ways to Make Your Employees Happy

| Angela Cordle

One way to grow your business, apart from having a great product or service, is to have employees who love working for you. While you might not be able to offer the same benefits package as most large corporations, there are more slick ways you can go about seeking your employees’ favor without breaking into the budget.

3 Ways to Support People in High Performance Environments

| Bill Hogg
Consistently challenging your team and setting the bar high is only effective if you have the proper support in place. Failure to have a level of support that matches your expectations will not only make it difficult for individuals to meet their targets, it will also create an unnecessary source of stress internally.

The Most Admired Entrepreneurs Are Servant Leaders

| Marty Zwilling

Startups provide leadership in the market. Entrepreneurs provide leadership to their startup. There are many styles of leadership, like dictatorial, laissez-faire, and democratic. One that I hear discussed more these days, in this age of relationships, is called “servant” leadership.

How the Most Successful Leaders Manage the Brilliant Naysayer

| Mike Maddock
Most every company has a Harold (or Harriet). Typically, he has been with the company for 20-plus years. He knows more about industry norms, the company’s intellectual property, your IT capabilities, what legal will and will NOT go for, interoffice politics, and the CEO’s family than anyone in the building. And unfortunately for you, good old Harold can effortlessly—and with absolutely no malice intended—recite four to six reasons why your idea won’t fly.

8 Ways to Inspire Employee Behavior That You Can Implement Today

| Bill Hogg
Leaders create the vision, set company goals, and develop strategies—but it is front line employees who execute the plan. They are the ones who carry out the daily tasks and initiatives that help make a leader’s vision become a reality. They are the ones who interact daily with the customers who are the life blood of any successful organization.

5 Essential Characteristics That Differentiate Leaders from Managers

| Bill Hogg
Often people use the terms leaders and managers interchangeably. But nothing could be further from the truth! There are numerous characteristics that differentiate leaders from managers. While some of the differences are subtle, others are distinct and easily recognized.

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