Become a Consumer Customer Service Expert
Customer service failures have captured the headlines in 2017. As such, companies are becoming ever more aware of how their brand reputation is linked to individual customer service encounters! As a consumer, how can you take advantage of this customer focus? Here are 5 ways to become a customer service expert consumer: Know your rights.…
Read MoreWhy All Entrepreneurs Should Use Their Cars as a Moving Office
If you’re like most entrepreneurs, you probably have a lot of business meetings, factory walk-throughs, and maybe even meet-and-greets at networking events. These kinds of things are part of an entrepreneur’s day-to-day tasks. If you’re a commuter who drives everywhere, you should be using your car as a moving office. Here’s why it works, and…
Read MoreHow to Set Goals for Your Employees That Lead to Success
I was talking to a young professional the other day and he mentioned that he was signing up for an online course. He explained that it was one of the goals he and his boss agreed on during their last performance review session. The course he was going to take would benefit his work to…
Read More7 Ways to Invest Your Business’s Disposable Income
As the owner of a business, you may be familiar with the expression, ‘You’ve got to spend money, to make money.’ While it might be great to have lots of cash in the bank, there are things you can do to invest disposable income to help improve your business operations. Knowing where to start though…
Read MoreWhat Do Business Plan Financials Look Like?
People often ask: What do business plan financials look like? You can get away with a sales forecast, spending budget, and cash flow plan. That’s enough for actually running your startup. It’s the essential numbers in a lean business plan. If you want to do it right you take it further and present projected (also called Pro Forma)…
Read More7 Ways Facebook Keeps You Addicted (and How to Apply the Lessons to Your Own Products)
In 1972 the first app went live. It wasn’t designed for mobile and it was meant only for geeks and programmers. That invention was designed and built by Ray Tomlinson. Today that messaging app is used by 4.3 billion people and 269 billion messages are sent every 24 hours. You may have already guessed what that app is.…
Read MoreOvercome These 4 Digital Marketing Challenges
The relationship between business and customers has undergone a digital transformation. The shift from channel-specific programs to Omni-channel efforts shows that clients are willing to engage with companies wherever, whenever and however they choose. This digital transformation is affecting every business in the online world, and the challenge is often seen as an opportunity. However,…
Read More7 New Business Realities Challenging Every Business
Even small business have a global reach these days, thanks to the Internet. Thus every entrepreneur and business owner needs to see their market in that context, understanding the global forces that will impact them sooner or later. This impact can be positive, as a huge untapped opportunity, or negative as a global competitor invades…
Read MoreThe Importance of Instant Gratification in Customer Service
We live in a world where we expect almost instant gratification in most things. Whether it’s social media feedback, sandwich delivery, or an Amazon Prime order, faster is better, and instant is best. Much of this stems from our constant availability and connection through technology. A boss can reach an employee at almost any time.…
Read MoreWhy Healthcare Startups are the Next Frontier for Small Business Gurus
For entrepreneurs, the past few decades have been marked by the wild success of tech startups. Companies that can literally trace their origins back to garages have come to see remarkable growth. These days, there is a sense that if you have just a little tech savvy and a cool idea about how to use…
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