Foreign Currency Exchange is Easier Than Ever

The way in which foreign currencies are exchanged has changed considerably over the course of the last two decades. Back in the mid to late 1990s, customers had few options or alternatives when it came to changing their dollars into foreign currency, or the other way around. There were the banks, there were a few…

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Are You Uncomfortable with Home-Based Workers?

Do home-based employees work with the same dedication and productivity as those in office cubicles next to each other? That depends upon the management as much as the employee.  I have a friend who is a CEO of a recruiting firm who “virtualized” her company after a decade of maintaining a fixed office location.  She…

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What Does Your Pricing Say About You?

Last week, we explored some of the key considerations that a business should take into account as they set their prices. But this week, I want to take a look at what your pricing strategy says about your offerings. I believe that pricing is a part of positioning and branding that is often overlooked. How…

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What to Do When Snopes Rejects Everything You Believe!

See if you’ve ever been caught in this personally embarrassing social media scenario: You find something in the news that gets your blood churning because it aligns perfectly with your thoughts and opinions. You post it on Facebook and within about 10 minutes people start pointing out that Snopes or some other fact checker has…

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How Business Travel Will Change in 2018

If you want to make the most of your business travel budget, keeping up with what’s going on in the travel industry is essential. In 2017, we’ve seen the sharing economy continue to grow and several changes to popular credit cards and rewards programs. Here are the major trends set to make an impact on…

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How to Design an Office Where People Want to Work

Every company has reason to reevaluate their office layout from time to time. From accommodating growth through office expansion to remodeling your space with the goal of increasing productivity, you hold the power to transform your work environment into a place that inspires and equips your team to be the best they can be. How…

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How to Use a Checklist to Build an Innovative Startup

A common request I get while mentoring entrepreneurs is for a copy of the startup checklist they need to follow, in order to build a successful new business. I wish it was that easy. The challenge is that every new business needs to be innovative and different, in order to rise above the crowd, bring…

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Sales Agility and Adaptability

A few of us have been having a conversation about whether adaptability and agility are important in sales. I think we are in uniform agreement it is important, however, my initial reaction was, “Why are we even asking this question, isn’t it a foundation to selling?” As I reflected on the issue, I get why…

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The Difference Between Mediocre and Great in Customer Service

Paying attention to small details can be what makes the difference between a great service experience and a mediocre one. When you observe your customers and pick up on the subtle cues and messages—both words and body language, things said and things unsaid—you can take advantage of the moment to deliver a better customer experience.…

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