Policies That Work Against Great Customer Service
So many times, businesses establish policies that work for them but penalize their customers. Now go out and make sure you do not have any policies that seem like they are serving your business but are really reducing your sales and diminishing the quality of customer service you provide.
Read More Your Business Could Be Suffering Because You’re a Bad Boss
The high-level of stress entrepreneurs deal with often precludes them from seeing how they interact with their team members. If you’re a bad boss, not only do your employees suffer, but so does your business.
Read More Thinking “Mobile First” for Your Website Redesign
If you’ve been thinking about a website redesign, chances are good that you’ve been reading about various techniques to optimize your site for mobile devices. In order for your site to be successful, it’s extremely important to consider how your website will look and how your message will be conveyed on the smallest of screens.
Read More Finance Resources for Nonprofit Organizations
It can be tricky managing the finances for a nonprofit organization. Keeping track of invoices, reimbursements, and petty cash seem like minor issues but they can quickly spiral out of control unless proper controls and policies are put into place.
Read More What to Do During a Slow Season
A slow season every now and then can be difficult to avoid, as most small businesses will inevitably hit a slump in revenue at one time or another. However, just because profits have dropped does not mean work is over.
Read More The Not-So-New Principles of Sales
The discussions that swirl around the profession about new methods, tools, and techniques are exciting. They have the ability to help us improve and improve what we can achieve with customers.
Read More The State of Small Business Content Marketing in 2014
Small businesses are blogging, using social media and email marketing, but everything they say and do is based on gut feeling. They’re also working by themselves instead of leveraging the help of their co-marketing partners. That’s no way to effectively market a business!
Read More How to Use Gifts to Win Business and Snag Referrals
Gifts can be powerful. They can brighten someone’s day, communicate friendship, and keep romantic relationships fresh and exciting. When applied to the business world, giving gifts to prospects or clients can turn leads into clients and relationships into referrals.
Read More “Why Does My Boss Hate Me?”
Just about every company is trying to innovate these days. And change, even if it is designed to bring out the best in an organization can—often inadvertently—bring out the worst in us.
Read More The 3 Struggles of a Professional Who Really Cares
When you honestly care, you’re going to face three kinds of obstacles. Press forward. Improve. Press forward. Improve. Don’t expect others to carry what is yours to carry. And don’t allow others to guilt you into carrying what is theirs.
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