Consumers are making more informed choices about what they choose to purchase, compared to a decade ago. More people than ever are looking at...
Leaders help to create powerful, cohesive teams that enable organizations to achieve their targets. Part of being a great leader is understanding what the members of your team expect from you. You can use that knowledge to become a better leader and make them an even stronger team that can achieve anything.
It's no surprise that an employee's attitude can make a huge difference on his or her work. As a manager and leader, you should strive for a positive work environment while helping your employees develop into essential components of the overall team.
Sharing knowledge can be frightening for some people, especially if it is something new in an organization, so you can't always count on it to just happen on its own.
Early in my career, my boss gave me what he called "The 10 Commandments" to personal and team success. It was a laminated, front-and-back, wallet-size card with 10 statements on each side. One side was titled "10 Steps to Accountability" and the other side was "10 Steps to Right Person, Right Place, and Right Time."
When you first started your business, you looked at your competitors with the eye of an upstart. But what do you do when a new competitor arises—and suddenly you are the old establishment? The new competitor is eyeing your customers, your employees, and your profits. You can’t afford to make a mistake.
Founding a successful startup is a task that can easily overwhelm—unless the entrepreneur has built an excellent support team. If you think you can go-it-alone, you are sadly mistaken.
Back in 2008, America’s financial crisis left hundreds of thousands of people scrambling for work. It also forced many workers to reevaluate their worth...
Providing good customer service just isn’t enough anymore, not with companies the world over clamoring for the dwindling dollars consumers spend. And heaven forbid your customer service should be classified average! That could, literally, be the death of a company if it’s not turned around quickly.
It takes a long time to build trust with your staff but not very long at all to tear it down. By far, the easiest way to lose the trust of your staff is to embarrass them.