It's no surprise that an employee's attitude can make a huge difference on his or her work. As a manager and leader, you should strive for a positive work environment while helping your employees develop into essential components of the overall team.
Back in 2008, America’s financial crisis left hundreds of thousands of people scrambling for work. It also forced many workers to reevaluate their worth...
Providing good customer service just isn’t enough anymore, not with companies the world over clamoring for the dwindling dollars consumers spend. And heaven forbid your customer service should be classified average! That could, literally, be the death of a company if it’s not turned around quickly.
Paul Spiegelman is the chief culture officer at Stericycle and founder and former CEO of BerylHealth. He also co-founded the Small Giants Community with Inc. editor-at-large Bo Burlingham.
Leaders understand that, to achieve goals, it's important to have everyone working in unison. If they all have different goals, the only result you'll get is chaos.
Founding a successful startup is a task that can easily overwhelm—unless the entrepreneur has built an excellent support team. If you think you can go-it-alone, you are sadly mistaken.
Sharing knowledge can be frightening for some people, especially if it is something new in an organization, so you can't always count on it to just happen on its own.
When you first started your business, you looked at your competitors with the eye of an upstart. But what do you do when a new competitor arises—and suddenly you are the old establishment? The new competitor is eyeing your customers, your employees, and your profits. You can’t afford to make a mistake.
Early in my career, my boss gave me what he called "The 10 Commandments" to personal and team success. It was a laminated, front-and-back, wallet-size card with 10 statements on each side. One side was titled "10 Steps to Accountability" and the other side was "10 Steps to Right Person, Right Place, and Right Time."
There are certain core characteristics the majority of leaders possess. However, there are also an additional set of characteristics that define transformational leaders—leaders that have the ability to make an impact on organizational growth.