Training Archives

Good Answer! Responding to Customer Compliments

By Teresa Allen | Feb 17, 2016

If your front line customer service staff is doing everything right, then they will likely receive customer compliments. Woo HOO! What a customer service representative says in response to a compliment may be as important as what they did to receive the compliment. Just this week I was visiting a local restaurant for a quick…

4 Human Resources Headaches to Approach with Caution

By SmallBizClub | Dec 28, 2015

Human Resources (HR) professionals play a critical role in keeping companies legally compliant with state and federal regulations. Being an HR professional means addressing difficult problems that must be carefully handled and resolved. Hiring Discrimination Claims HR professionals must oversee the entire hiring process. This means that they must post job ads and review resumes…

How to Plan the Most Effective Sales Coaching

By SmallBizClub | Nov 12, 2015

The vast majority of sales talent is usually developed in the field, since very few people are able to learn sales techniques simply through education. As a result, most businesses realise the importance of good quality sales training and do their best to deliver it through their own specialized training programs. However, repeated studies have…

Critical Selling Skills That Distinguish Top Performers

By Dave Brock | Oct 28, 2015

Last week, Tim Ohai and I were talking about the future of selling. We got onto a discussion of the critical skills needed for high performers. I’ve continued to think about this over the past few days. I’ve narrowed things down to the top 3 skills critical for top performers. I’d like your take on it,…

10 Customer Service Principles Every Employee Must Know

By Bill Hogg | Jun 12, 2015

Even employees who never deal with the public must exhibit good customer service skills. How employees treat each other is the harbinger of how the organization will treat the public.

Get the Most from Franchise Training

By Bill Bradley | Jun 9, 2015

One of the benefits you get in exchange for your franchise business investment is training. This is a very valuable part of the package.

How to Train Your First Manager

By ScheduleBase | Apr 23, 2015

Training your first employee is hard enough. Training someone with as important responsibilities as your manager is even harder. Get started on the right foot with these training tips.

How to Instill Great Customer Service Habits in Your Staff

By ScheduleBase | Apr 16, 2015

Customer satisfaction starts with your staff. These are the people who interact with your customers on a daily basis and are directly responsible for keeping your loyal customers, well, loyal.

5 Tactics to Emerge as Business Leader

By SmallBizClub | Mar 20, 2015

A business leader is someone who understands the conditions of a market and then develops strategies for meeting demands. In particular, a leader in business is someone who can motivate a team of people to meet larger demands for the entire company

Is Your Company Sustaining Sales?

By Kate Supino | Dec 15, 2014

Is your sales team performing lackluster in spite of efforts to improve sales and service techniques? Do they keep slipping back into old ways instead of embracing the changes you’ve been training them to accept?