Posts Tagged ‘Training’
5 Tips for Training Your Small Business Employees on a Budget
Business success greatly depends on a well-trained work force. Despite the importance of training, small businesses often regard it as unproductive time, choosing to focus on activities that directly produce revenue instead. Although giving sales a higher priority than training might make sense for firms who feel desperate for money, it lays the groundwork for…
Read MoreBest Value: In-House IT Training vs. Hiring New Staff
The time has come—a significant software update is in the works or you’re taking the first steps toward a truly cloud-based environment. Great planning lets you identify key areas of concern; perhaps extra bandwidth is needed or an upgrade to physical storage devices. However, there’s also a critical decision yet to come: Hire new staff…
Read MoreGood Answer! Responding to Customer Compliments
If your front line customer service staff is doing everything right, then they will likely receive customer compliments. Woo HOO! What a customer service representative says in response to a compliment may be as important as what they did to receive the compliment. Just this week I was visiting a local restaurant for a quick…
Read More4 Human Resources Headaches to Approach with Caution
Human Resources (HR) professionals play a critical role in keeping companies legally compliant with state and federal regulations. Being an HR professional means addressing difficult problems that must be carefully handled and resolved. Hiring Discrimination Claims HR professionals must oversee the entire hiring process. This means that they must post job ads and review resumes…
Read MoreHow to Plan the Most Effective Sales Coaching
The vast majority of sales talent is usually developed in the field, since very few people are able to learn sales techniques simply through education. As a result, most businesses realise the importance of good quality sales training and do their best to deliver it through their own specialized training programs. However, repeated studies have…
Read MoreCritical Selling Skills That Distinguish Top Performers
Last week, Tim Ohai and I were talking about the future of selling. We got onto a discussion of the critical skills needed for high performers. I’ve continued to think about this over the past few days. I’ve narrowed things down to the top 3 skills critical for top performers. I’d like your take on it,…
Read More10 Customer Service Principles Every Employee Must Know
Get the Most from Franchise Training
How to Train Your First Manager
How to Instill Great Customer Service Habits in Your Staff
