Posts Tagged ‘Training’
Making Business a Game: How to Play It Well with Enterprise Gamification
Business is a game and whether you think it’s like poker or chess, one thing is clear—new developments in management will soon take this statement to the next level.
Read More 10 Tips to Better Employee Training
While training your new employees is one of the most costly components of your HR needs, it’s also one of the most essential. A well-trained employee will thrive in her work environment, make your job easier, and keep customers happy.
Read More Training Staff is the Key to Success
Training is one of those things that managers frequently cut when dollars and resources are scarce. However, I believe regular training is so necessary if employees are to remain current and effective in their job requirements.
Read More Certifications to Build Customer Service Skills and Careers
The experts at Software Advice, an online resource for customer service software buyers, recently compiled a summary of customer service certifications that can be obtained by service professionals. As is true with any profession in a highly competitive job market, certifications can give a job seeker an advantage over their competitors.
Read More 5 Tips to Finding and Keeping Talented Employees
Seeking new talent and acquiring it is a good thing, but having a constant turnover of employees coming and going can be detrimental to the performance, and overall sustainability of your company.
Read More Employee Retention in a Franchise Business
Businesses where higher-level employee skills are integral to the business typically need to place a higher emphasis on employee retention than businesses where training new employees is less costly.
Read More A Champion Sales Team is Trained, Not Born
Champions don’t win due to luck. They win because they’re prepared and create opportunities. Start reverse engineering your winning strategy and developing your salespeople’s skills.
Read More Interns: “Do I Have to Pay Them?” and Other FAQs
Interns across the country will be joining the workplace this summer to learn new skills and apply what they’ve learned in the classroom. When they do, questions about how to structure the program, whether the intern is entitled to pay, and what records are needed to document the relationship often arise. In this Tip, we answer common questions about internships.
Read More 5 Customer Service Tactics to Increase Sales
To be truly effective, customer service must permeate the culture of a company. It is everyone’s job. Hire the right people for the job—selling and serving the customer—and train and motivate them to engage with each customer to provide an amazing customer service experience.
Read More 5 Customer Service Tips to Prepare for the Holiday Rush
Ah, Black Friday, the day after Thanksgiving, quite possibly the busiest shopping day of the year. Even if you’re not a retailer, read on. There are lessons here that can be applied to any business that experiences a “busy season.”
Read More