Posts Tagged ‘Solving Problems’
Banish the Workplace Bully
Bullying doesn’t always end on the playground. Here are some recommendations on how small businesses can recognize and eliminate workplace bullying.
Read More The Customer is Always Right? What to do When a Customer Abuses Your Employee
Business is more customer-centric than ever before and that’s a good thing. However, there are times when customers can become abusive.
Read More Do You Do “Social Care”?
Social Care is where Social Media and Customer Care collide. It’s the newest buzz phrase in online customer service and it’s something every small business needs to know about.
Read More Content Shock: Why Earned Media Will Save Content Marketing
Large and small brands alike that create problem-solving content and build real relationships with the popular websites in their respective industries will more than just survive content shock; they’ll flourish.
Read More 8 Ways to Tell if Your Startup is Ready to Innovate
What sparks paradigm-shifting innovation in any business? It’s a special mix of entrepreneur and company, regular in every respect except for having the courage and foresight to make an idea happen that was supposed to be impossible.
Read More A Bad Customer Service Example Set by a Manager
Learning experiences are everywhere, and in customer service, you can learn from the bad experiences as well as the good. I had a bad experience the other night, while having dinner at a favorite restaurant.
Read More How Do You Know You’re Making an Impact?
For most entrepreneurs, there’s more to starting a business than wanting to make your own hours. Founders of businesses who seek to solve a problem or positively affect their community, or social entrepreneurs, are driven by something greater than the bottom line.
Read More How—And How Not—to Find a Mentor
So you want a mentor to help you start or grow your business? Find a question an expert can answer quickly without having a lot of specific knowledge about your case in detail. Make it a question that’s interesting or even fun to answer.
Read More An Update on Customer Rage
The WP Carey School of Business at Arizona State University has published the 2013 update of the customer rage study. The 2013 version is the sixth study wave. A general conclusion from the study is that if a company handles a complaint well, the customer is more likely to become loyal.
Read More How to Make Sure Your Work Aligns with Your Values
A mentor once told me that the only way you truly know what your values are are when they are violated. When you betray your values, you feel awkward, uneasy, and even sick.
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