What to Do When Your Business Gets a Bad Review

By Adhere Creative | Dec 29, 2015

With the evolution of multiple online review opportunities, the power balance between businesses and their customers has shifted. Customers now have the final word, and often their comments show up front and center when someone searches for a business. Websites like Yelp even have mobile apps that allow users to leave reviews instantly, while they’re still at the…

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Leadership Skills: How to Provide Corrective Direction

By Bill Hogg | Nov 13, 2015

When discussing the “How to’s” of building an engaged culture, we hear lots of talk about “reinforcing the positive” and “catching people doing things right,” but what happens when people are doing things wrong and we need to provide corrective direction? Specific steps need to take place to get the person moving in the proper…

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5 Tips for Giving Constructive Feedback to Your Employees

By SmallBizClub | Aug 11, 2015

Many managers cringe at the mention of giving feedback to their employees—most of them are usually trained to lead teams or manage resources, not give constructive feedback. This is a serious mistake that can cost a lot in the daily operation of a company. Managers who don’t know how to provide feedback to their employees…

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5 Simple Steps to Executing the Plan

By Dave Berkus | Jun 16, 2015
5-simple-steps-to-executing-the-plan
It is all about execution. Waiting over a year to see results is too long, since your chance of mid-course correction is greatly reduced. To make the point, Harvard’s Robert Kaplan believes that less than 10% of corporate strategies are effectively executed. Ouch!
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How to Ruin a Great Customer Experience

By Dave Brock | Nov 10, 2014
It seems really ironic that organizations can take a great customer experience and convert it to an awful experience just by asking you about your customer experience. I wonder who talks to the customer experience experts to tell them about the experiences they create?
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Speak Up!

By Wally Adamchik | Oct 31, 2014
You need to communicate more. The people you work with and the ones who work for you want information, they want feedback. They don’t want to be left in the dark.
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How to Build a Culture of Trust

By Fran Tarkenton | Aug 12, 2014
As a business owner, you have to see yourself as the quarterback. Engage with all employees — not just your “star players” — and work to build a trusting team. Your company’s success is built on this foundation of mutual trust.
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A New Way to Find Out Exactly What Your Users Are Thinking

By Killer Startups | Jul 31, 2014
One of the biggest startup-related lessons I’ve learned over the past year is that user feedback is essential to creating a successful startup. Too many entrepreneurs fall in love with their idea and end up spending thousands of hours developing a product that, in the end, doesn’t actually fit their customers’ needs.
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How the Internet Has Shifted Commerce into High Gear

By SmallBizClub | May 1, 2014
With eCommerce sales on track for a 20% growth up to $1.5 trillion in 2014, it’s safe to say that the Internet has revolutionized the way we do business. Through the power of the web, a small business owner can reach entire countries, or, with the right logistics, the entire planet, using a single website.
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