Posts Tagged ‘Feedback’
The Mini-Guide to Effective Leadership in the Workplace
In the world of business, effective leaders are critical for harnessing the power of those around them. There are so many pitfalls that leaders need to avoid—trying to be an effective leader can be a daunting task. Critical employees can chip away at self-confidence, while margins for error can be nonexistent. Huge corporations require leadership…
Read MoreWhy Customer Feedback is Crucial to Running a Successful Business
Criticism about your company is hard to take, especially if it comes as a big surprise, but at least you learn something and can change accordingly. Customer feedback—good and bad—is absolutely critical to all successful businesses. In fact, I would argue that the amount of customer feedback you receive is directly proportional to how much…
Read MoreHow HR Pros Use Performance Management to Improve Staff Retention
Performance management is an invaluable tool when it comes to the important relationship between the employee and the employer. It can be used to influence and guide almost every single aspect of this relationship, improve productivity, and heighten engagement. As such, it should come as no surprise to any HR professional that the development of…
Read MoreYou Need Customer Feedback to Grow Your Business
The saying that “the customer is always right” has taken a different shape in the modern age. Today the customer is not only the king, but he or she is also the measure of all things, business-wise. If a business owner wants their startup or company to grow, they need to keep getting regular feeds…
Read MoreHelp with Yelp: Responding to Negative Reviews
67 percent of users are influenced by online reviews when making a purchase (Moz). Customers rely on reviews to find brands that will provide them with the best – product, service, experience, you name it! Taking the time to communicate with both satisfied and dissatisfied customers is extremely important via review and social mediums, particularly on Yelp. Yelp reviews…
Read More5 Crucial Ways to Grow Your Small Business
Are you a small business owner? If so, you’re probably doing your level best to keep your customers happy and find ways of earning new ones, right? Well, there are a number of ways you could go about enhancing and growing your business. Regardless of whether you view success by looking at your profit margins,…
Read MoreStrong Cultures Welcome Dissent
In Adam Grant’s fantastic (like, “beyond-words fantastic”) new book, Originals: How Non-Conformists Move The World, Chapter 7 includes the story of Ray Dalio, billionaire founder of the venerable investment firm, Bridgewater Associates. I was excited to see that. In one of my books I quoted Mr. Dalio, as much a philosopher as a successful business person, as saying, “I believe that the…
Read MoreHow a Good Leader Can Become a Great One
Truly excellent leaders are developed over time, and while high-quality leadership training will provide someone with all of the necessary tools to succeed, development is a continuous process. In fact, even a team leader with 10 years’ worth of experience should want to improve and evolve in order to reach the next level. So when…
Read MoreAre You Treating Your Employees Like Children? Should You?
I like to treat employees like children! Before you start calling me names, let me explain. When we teach children a new skill, we don’t wait until they perfect it before we acknowledge their success. We praise them for each step they take as they progress towards their final goal. For example, when a baby starts to…
Read MoreWhat to Do When Your Business Gets a Bad Review
With the evolution of multiple online review opportunities, the power balance between businesses and their customers has shifted. Customers now have the final word, and often their comments show up front and center when someone searches for a business. Websites like Yelp even have mobile apps that allow users to leave reviews instantly, while they’re still at the…
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