We know feedback is important to our own personal development. It’s how we learn and grow, it’s how we improve. All high performers (or aspiring high performers) are constantly looking for feedback. Our people need feedback as well. But too often we get feedback wrong! Here are some major ways we miss the opportunity to […]
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5 Reasons Entrepreneurs Need to Highlight Small Wins
Managing and motivating a team in a startup is more than just using the right interpersonal skills. It’s more than providing recognition, tangible incentives, and clear work goals. A key influencer of satisfaction and motivation, top-ranked by employees, is positive progress and the completion of meaningful work. Sometimes you have to manage progress, not people. […]
The Importance of Instant Gratification in Customer Service
We live in a world where we expect almost instant gratification in most things. Whether it’s social media feedback, sandwich delivery, or an Amazon Prime order, faster is better, and instant is best. Much of this stems from our constant availability and connection through technology. A boss can reach an employee at almost any time. […]
How to Use Metrics and a Dashboard
Have you ever driven a car that had no speedometer? I had that thrill when a student at the Richard Petty Stock Car School of Driving at a motor speedway in California. With a wide track, angled aggressively at the curves, and being told to hug the wall on the straightaways, there was little reference […]
Customer Service Insights: Satisfied is Worse Than Unsatisfied
How are you tracking customer satisfaction levels with your customers? Are you asking whether they are satisfied? If so, you are probably not getting a true answer. Today, customers are so conditioned that when we are asked questions like this, they just say “Yes.” Think about your own experiences. How often have you said things […]
Why Every Small Business Owner Should Have a Mentor
There’s one essential item you’re missing that’s key to your continued success. No, it’s not your business plan, mission statement or investors (though the latter may be necessary!). No matter where you are in your entrepreneurial journey, you can benefit from having a professional mentor. If you’ve never had a mentor, you’re missing out on […]
4 Keys to Understanding and Leveraging Customer Panel Surveys
See if you’ve received any requests that sound like this: We want to give you the chance to play a role in helping us develop and improve our financial products and services. To do so, we invite you to be part of the Chase Customer Panel, which is a group of customers who give us […]
15 Tips That Excelerate Performance
Developing loyal customers begins with developing a team who understand the importance of customer-focused service and care about the total customer experience. A key building block of developing high performance employees is recognizing the behaviors that you want repeated—those that ultimately create loyalty with your customer. Employees who receive regular recognition are happier in their […]
5 Ways Managers Should Support Their Employees
It’s essential that staff receive support or they can’t do their job properly. Support isn’t limited to merely work-related aspects of the job but to other things such as morale and recognition as well. There are plenty of different ways employers can support their staff. Here are a few thoughts to keep in mind in your […]
4 Simple Ways to Boost Team Morale and Engagement
It’s a well-known fact that happy employees are more productive, loyal, and more likely to stay in their role for a longer amount of time. But as an employer or manager, how do you keep morale high and ensure it stays that way? Read on for our top tips on boosting team morale and keeping […]
