The margin of difference between being a good business owner and a great business owner is often very slim. As a result, crossing that threshold tends to be fairly simple. One excellent step you can take is to improve the dynamic between you, the employer, and your crew of valued employees. Motivating your team to succeed and […]
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How Can a Small Business Benefit from Crowdfunding?
Crowdfunding has been the latest craze in helping people fulfill their dreams and turn them into reality. I am sure many of you have heard of Oculus Rift, a virtual reality headset that allowed for the most immersive video game experience ever. It was brought into the market through the help of generous people via […]
10 Tips to Improve Your Customer Experience
Today, customers are no longer looking for great customer service—they want more. Today customers demand a great customer experience and will not settle for anything less. It is no longer good enough for companies to provide good customers service—rather, companies need to create memorable interactions with customers that help establish a loyal relationship and promote […]
Continuing the Cycle: How to Develop the Skills of Future Leaders
In our last article, we discussed building your change management plan. Now let’s discuss how to continue the cycle and develop the skills of future leaders. Maintaining Strong Leadership – Building from Within In my experience as a leadership expert, an organizational culture that reflects your vision and values as a leader is sustained over time only through the internal […]
Onboarding for a New Job Role
You’ve done it! You identified a need for a new role at your company, created the job description, went through the hiring process, and found the perfect candidate to step into the role. Your work is done. Or is it? Any new hire requires some personal attention to make sure they settle into their new […]
3 Ways to Improve Your Company’s Customer Support
When a customer contacts your company with a problem, what level of support service is being delivered to them? Every successful business needs to ask this question on a frequent, ongoing basis to reach their peak potential. We trust you’ve gathered an amazing team of communicative, friendly employees, who have been thoroughly trained to respond […]
12 Steps to Improve Your Customer Experience
Employee engagement and exceptional customer service play a critical role as a competitive advantage in the business landscape. Great customer service built on a foundation of high employee engagement isn’t a revolutionary concept. More companies are recognizing just how important a deliberate and intentional customer-focused culture is, but few companies do it well. Here are […]
Showcase Your Business in a Virtual Tour for Improved Customer Experience
The advent of the Internet has caused a huge change in consumer behavior, especially for new businesses. Nowadays, when we are interested in a particular product or service, the first thing that we do is look it up online. If a local business does not have a strong online presence, its chances of survival are […]
5 Reasons Why Your Business Needs Online Reviews & How to Get Them
People are more connected today than they’ve ever been. Most people have access to the internet whether at home, work, or on the road. It’s not only a means of communicating with people or staying entertained—it’s also a valuable resource, and people take advantage of it. Although the internet has changed many facets of our […]
Is Your Leadership Style Motivating or Demoralizing?
Every business leader realizes their primary objective is to motivate people to do what is required, yet all of us with any experience in business tend to remember most those times when we felt highly demotivated by our leaders. Since I can’t imagine any leader demoralizing their team intentionally, I’ve concluded that the challenge must […]
