Customer Service Archives

Hyper-Local Customer Service

By Susan Solovic | Jun 9, 2015

One path to business success is the ability to quickly recognize trends. I’m pointing out a trend in sales and service that your business might be able to capitalize on.

Understanding Priorities to Improve Customer Service

By Bill Hogg | Jun 5, 2015

Yesterday I experienced one of the most common missteps of good customer service—ignoring customers to attend to “organizational” priorities.

Show Your Customers That You Care

By Drew McLellan | May 26, 2015

I think that the trust goes far beyond trusting your brand promise or trusting that your product will perform. No doubt that’s part of the equation but I think it’s more than that.

Customers reward companies that are seen to go the extra mile—even if they don’t personally benefit from that effort. In fact, customers are willing to pay more for a product, frequent one store rather than another, and, in general, have a more positive impression of a company or brand that is perceived to put in more effort.

An Opportunity to Walk in the Customer Support Center’s Shoes

By Shep Hyken | May 6, 2015

Even if it’s not a full-time practice like Olark, consider giving all employees the opportunity to handle some of the customer support. It could help everyone understand just how important their roles and responsibilities are to the customer experience.

Communication with Your Customers

By Jerry Osteryoung | May 5, 2015

Communications are so important to each and every business. Most issues with communications are easy to fix, but you first need to be aware of the problem. Then you need to act on it.

The Loyalty Impact of Kiosks

By Bill Bleuel | May 4, 2015

Kiosks are one form of self-service technologies that are being introduced into the marketplace. We’re seeing that self-service technologies can change the way customers act.

How to Use Social Media for Customer Service

By ScheduleBase | May 1, 2015

Imagine this: your customer leaves your business and has a poor experience. Instead of telling your staff, she tells her friends on Twitter.

5 Call Center Management Tips

By Scott Resnick | Apr 22, 2015

Your call center may not be the primary part of your business but that doesn’t make it any less important. Not only are call centers the primary way you manage customers they are also the primary way your customers can contact you for support.