Posts Tagged ‘Communication’
5 Key Ways to Stay Close to Your Team from Afar
Remote work has exploded as a form of steady employment across the globe. Approximately 43 percent of American employees report spending at least some of their time working remotely, whether they finish tasks at home or take them on a business trip. Small business owners, in particular, have thrived on remote work. It allows them…
Read MoreWhen the Customer Doesn’t Respond the Way You Want Them To
This afternoon, the phone rang, I picked it up, “Hi, this is Dave Brock.” Clearly, there was a sales person on the line, she said, “May I please speak to Dave?” (You can see this call going south already.) When I responded it was me, without taking a breath, she launched into a 97 second…
Read MoreWant Your Sales Pitch to Stand Out? Follow These 4 Tips
As a busy entrepreneur, I receive dozens of emails in my inbox daily, mostly from people who are trying to pitch me on their products or services. I move the majority of them into the trash without even giving them a second glance. But every once in a while, I get a gem of an…
Read MoreHow to Make Sure the Answer to Your Job Offer is Yes
For any small business the decision to hire a new employee will alleviate stress in the long-term, but finding top talent is a challenge in all its own. Then there’s the hurdle of getting this talent to accept your job offer. Closing the deal and getting the candidate to say yes is a common problem,…
Read More3 Powerful Tips to Modernize Your Customer Service
Customers today interact with brands and businesses in ways that were previously never imagined. You can now talk to the owner of a company directly on Twitter or publish your thoughts of a brand to millions of readers that make purchasing decisions based on customer reviews. As a business, in order to stay ahead of…
Read MoreDesign Your Sales Calls for Success
Some years ago, we did research on the effectiveness of sales calls and meetings. We focused primarily on meeting on qualified opportunities, not prospecting calls. The results were shocking, though not surprising. We found sales people tended to make 30-50% more calls than necessary to close. I suspect that number is far larger today. In…
Read MoreCommunicating the Vision
Speaking with a client about an ongoing issue with his sales team, I brought up a particular concept. When he heard it, he loved it. He saw exactly how it applied to his situation. He also expressed amazement that he had never heard this before. Except, he had. He’d heard about it numerous times. I…
Read MoreCould Your Business Writing Use Work? 5 Tips for Brushing Up
When was the last time you thought about how you come across in your writing? Communication is key, but much of the time, you’re probably talking to colleagues face-to-face or over the phone. However, that doesn’t mean that written communication isn’t important, particularly since many teams now use chat applications like slack or HipChat for…
Read MoreEmbracing Objections
I just saw the term, “Objection free selling.” In fairness to the person raising the issue, I didn’t read the article, so I’m not certain the premise or his position. It was the phrase that caught my attention, making me flashback on my own history of dealing with objections. At one point, I feared them.…
Read MoreAsk Your Customers
“Treat with utmost respect your power of forming opinions, for this power alone guards you against making assumptions that are contrary to nature and judgments that overthrow the rule of reason. “ ~Marcus Aurelius Asking your customers about your business is so important for each and every business. If you are selling a product or…
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