• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • Submissions
  • About Us
  • Contact Us
  • Jul 5, 2022
  • Startup
    • Creating a Plan
    • Funding a Startup
    • Franchise Center
    • Getting Your Office Ready
    • Making Your Business Official
    • Marketing Your New Business
    • Personal Readiness
  • Run & Grow
    • Customer Service
    • Human Resources
    • Innovation
    • Legal
    • Operations
    • Risk Management
  • Leadership
    • Best Practices
    • Communication
    • Green Initiatives
    • Open Culture
    • Strategic Planning
    • People Skills
  • Sales & Marketing
    • Advertising and Lead Generation
    • Marketing Innovations
    • Marketing Plans
    • Online Marketing
    • Relationships
    • Sales Activities
  • Finance
    • Budgeting and Personal Finance
    • Payments and Collections
    • Tax and Accounting
    • Pricing Strategy
    • Working with Investors
    • Working with Lenders
  • Tech
    • eCommerce
    • Hardware
    • Software
    • Security
    • Tech Reviews
    • Telecom
  • Shop

SmallBizClub

Helping You Succeed

Home / Sales and Marketing / Marketing Plans / How to Spend Marketing Budget Wisely: Invest Where Buyers Put Their Trust
How to Spend Marketing Budget Wisely: Invest Where Buyers Put Their Trust

How to Spend Marketing Budget Wisely: Invest Where Buyers Put Their Trust

882 Views

May 29, 2018 By Susan Solovic

There are two kinds of people in this great big world:

  1. People you know, and
  2. People you don’t know.

The funny thing is that we overwhelmingly trust both of these groups…at least when we’re talking about consumers looking for recommendations prior to making a purchase.

According to a Nielsen survey, “consumers trust real friends and virtual strangers the most.” Here are the hard numbers: 90 percent of those surveyed say they have some degree of trust in the recommendations from the people they know and 70 percent from opinions posted online.

Who and what consumers trust

Although the survey was published in 2009, I think the general trends and comparative rankings remain much the same today and they can help you focus your marketing efforts. The trust figures for people we know and online consumer opinions that I cited above re-emphasize the importance of:

  • Building brand loyalty in consumers and employees,
  • Being active in online review sites, and
  • Adding reviews to your website whenever appropriate.

Another startling statistic in the survey is that consumers trust brand websites just as much as they trust online consumer opinions (70 percent)!

You know the old satirical retort, “Well, I read it on the Internet, so it must be true!” Apparently, 70 percent of consumers think like that when it comes to brand websites. This shows us how important it is to have a good website that offers information consumers want and need. It’s important to note that the 70 percent figure is global. For U.S. consumers, the number is 62 percent. Still, that’s not bad.

Editorial content comes in next with 69 percent of consumers saying they have some degree of trust in it. This tells us that having our products or services mentioned by bloggers or within news articles is very important.

To take advantage of this fact, nurture your relationships with influencers whose output can be considered editorial and redouble your efforts to write and distribute press releases.

It’s interesting to note that much of what we consider to be “digital marketing” does not rate highly on trust. Search engine ad results score 41 percent trust, online banner ads come in at a 33 percent trust level, mobile device text ads rank only 24 percent trust.

Don’t forget the ability to target

However, I wouldn’t completely discount their effectiveness. While their inherent trust levels may be low, your ability to target your most desirable audience is excellent when compared to media that have a higher trust level, such as newspapers, magazines, TV, and radio.

With these statistics in mind, would you reallocate your marketing efforts? It’s important to understand which of these you can control directly and which you can only “influence.”

For example, you have complete control over your website. If it is lacking the capability for consumers to rate and comment on products or services, you have no one to blame but yourself. There are plugins and services you can get to allow people to give ratings and make comments. I know I really appreciate these when I’m buying clothing online.

However, when it comes to what people say about your product or service, you can be an influencer but you can’t be a dictate-er (one who dictates, not one who is a hated despot!).

The first step, of course, is to create quality products and services, and deliver them in the most consumer satisfying manner possible. Equally important is to create a company culture that results in strong bonds between your business and those on your team.

When you are successful at these, you create the foundation for individuals to make positive comments about your product or service. They will say good things about you in their private conversations and in their public posts, including reviews and social media.

Filed Under: Marketing Plans Tagged With: Budgeting, Marketing, Trust

Source: Susan Solovic

Susan Solovic

Susan Solovic

Susan Wilson Solovic is an award-winning serial entrepreneur, New York Times, Wall Street Journal, Amazon.com and USA Today bestselling author, and attorney. She was the CEO and co-founder of SBTV.com—small business television—a company she grew from its infancy to a million dollar plus entity. She appears regularly as a featured expert on Fox Business, Fox News, MSNBC, CNN, CNBC and can be seen currently as a small business expert on the AT&T Networking Exchange website. Susan is a member of the Board of Trustees of Columbia College and the Advisory Boards for the John Cook School of Entrepreneurship at Saint Louis University as well as the Fishman School of Entrepreneurship at Columbia College. 

Related Posts

  • WSJ Author Barry Gabster on Making a Million-Dollar Identity
  • don-t-fall-behind-your-ecommerce-competitors-this-year7 Tips for Starting an E-Commerce Business on a Tight Budget
  • 3 Offline Ways You Can Promote Your Small Business

Primary Sidebar

Random

11 Employee Benefits Millennials and Gen Z Value Most

Jul 4, 2022 By SmallBizClub

freelancers-are-the-new-entrepreneurs-for-services

5 Benefits to Using Freelancers for Your Small Business

Jul 1, 2022 By Lending Tree

6 Evergreen Content Ideas to Inspire Your Editorial Calendar

Jun 30, 2022 By Eleanor Hecks

Custom Pop-Up Tents for Events: Pros & Cons

Jun 29, 2022 By SmallBizClub

Want To Deliver Better Customer Service? Follow These Tips

Jun 29, 2022 By Jeremy Bowler

Footer

About Us

Small Biz Club is the premier destination for small business owners and entrepreneurs. To succeed in business, you have to constantly learn about new things, evaluate what you’re doing, and look for ways to improve—that’s what we’re here to help you do.

  • Facebook
  • LinkedIn
  • RSS
  • Twitter

Copyright © 2022 by Tarkenton Institute, Inc. All Rights Reserved | Terms | Privacy