Run and Grow

Don’t Set Customer Expectations You Can’t Meet

Interactivity is one of the benefits of the web, and most people assume their questions will be answered in a timely fashion—usually not more than 24 to 48 hours.

5 Steps to Customer Service Glory

Customer Service | Bill Hogg

Sadly, the personal touch customers want—and deserve—is often lost in the daily grind of doing business, especially in larger companies. Too often the leaders do not model the very behaviors they expect from their teams.

Your Character Traits Need to Match the Job

Human Resources | Lisa Patrick

Assessing characteristics of a current employee or a potential employee and matching their character with a suitable role within your company is not only vital to the success of your employees but also your business.

Freelancers are the New Entrepreneurs for Services

Human Resources | Marty Zwilling

You don’t need to invent an innovative product to be a real entrepreneur. Self-employed services specialists are just as important, and most often operate remotely (from anywhere in the world) in this age of the Internet. Many of these new entrepreneurs were regular employees a few years ago, focused on a skill specialty. They are not the generalists required for new product startups.

Drafting is a Great Concept for Business

Innovation | Jerry Osteryoung

Being in the lead position does have its benefits. You garner market share and name recognition, both of which are so important. The more you have of these two elements, the greater the probability that you will stay in the lead.

Social Media Strategy Drives Employee Engagement

Human Resources | Teresa Allen

If company leaders are NOT blogging and tweeting about the values of your business, how could you expect front line staffers to do so? It is surprising, then, that only 6% of businesses active in social networks are using it to motivate existing employees.