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Should You Outsource?
It’s the old question that entrepreneurs always ask themselves, especially in the early stages of their small businesses. Should certain tasks or items be outsourced to professionals outside the company? Is it worth it to outsource?
Social Customer Service Equals Positive Experiences
I recently had the privilege of working with an amazing, customer-focused operation. Hy-Vee, a Midwest grocery store chain, impressed me, as I’m sure they impress their customers, with their amazing service delivered by dedicated employees.
3 Surprising Interview Questions You Should Ask Every Potential Employee
I became an entrepreneur because I wanted to have an impact in this world: to build something bigger than myself. But to do that, I need a great team to help me make better decisions and see through those blind spots.
QoS: Quality of Service
In the old days of land lines, telecommunications providers were very concerned about QoS. Broadly, that meant crystal clear calls, connected 100% of the time and never dropped.
At What Point Should Your Business Consider Small Fleet Insurance?
No matter how small, your business might rely on commercial vehicles to survive. Whether to transport goods, visit customers, or indeed transport customers, commercial vehicles are important assets to the business.
5 Processes Every Small Business Owner Should Automate Today
Automation is a forceful way to win the attention game and ensure that you are spending your time growing your business rather than using your time to complete repetitive tasks.
Start a Conversation with Your Customer?
Start a conversation with your customer? I know, it’s crazy talk. Why in the world would you want to talk to the very people who choose to do business with you?
Is Big Data Saving Your Business Money?
One of the major watchwords of the last couple of years is “big data.” Experts talk about how much information a company can glean from its customers using the massive amounts of data that is collected.
How to Prevent Workplace Bullying
In every office, not everyone will get along. You’ll always have employees who will butt heads and supervisors who share their feelings about another supervisor just a little too openly and candidly with subordinates. So at what point does a person cross the line from having a bad day to becoming the workplace bully?
Are You Properly Managing Your Core Competency?
Before you decide to move your manufacturing, software development, or call center out of town, make sure you understand the following considerations.
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