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Dealing with an Upset Customer

Understand that most problems are a good sign. Problems indicate that progress is being made, wheels are turning, you are moving toward your goals. Beware when you have no problems. Then you’ve really got a…

4 Tactics to Put You Ahead of the Competition

Owning your own company is a great opportunity for gaining flexibility in your career, achieving more profits and working for something you believe in. This often gives way to becoming the victim of a rival…

6 Things to Look for in Potential Hires

Spotting the next star employee can be complicated to say the least. There are hundreds of resumes and CVs landing on your desk on a daily basis, each pitching themselves as the “best candidate.” How…

10 Predictions for the Most Disruptive Tech Trends

Disruptive technology surpasses an existing market, where a new technology replaces the old by making the old outdated. New technologies emerge each day, challenging the existing ones, and can have important ramifications for your business….

How to Recruit for Those Highly Coveted Business Positions

In a competitive market, there is no guarantee that you will get every talented employee that you have your eye on. However, there are steps that you can take during the recruiting process to increase…

Inside the Gig Economy

When you’re starting a small business it may be difficult to hire all the help you need when you don’t know how fast your business will grow. That’s where the gig economy comes into play—instead…

Increase Customer Loyalty by Maximizing Touchpoints

Improve customer experience, increase loyalty to your brand, and enjoy more successful touchpoints when you follow these guidelines on how to maximize every interaction you have with your customers. Analyze Your Methods Your company probably…

6 Outdated Practices That Are Slowing Your Business Down

To be profitable as a business, you should always be attempting to evolve with the times. Not doing so can lead to major inefficiencies and losing your competitive advantage to more savvy competitors. Below are…

Treat Your Customers with Respect

“Customers may forget what you said, but they’ll never forget how you made them feel.” ~Unknown So many businesses just do not seem to respect their customers. Some of the common issues I see that…

5 Slip Ups That Can Bring Down a Small Business

There are a number of ways small business owners can sabotage their success. If a small business is perennially struggling, then it may be due to these 5 common slip-ups that impact performance and limit…

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