Run and Grow
3 Ways Artificial Intelligence Can Revolutionize Customer Service
As one of the crucial factors to consider in any e-commerce business, improving our customer services is essential to secure not only a brand’s growth but also to get a firm hold of our place…
Self Employed? Here’s What You Need to Know About Business Insurance
Though 40% of small-business owners and 60% of home-based business owners (many of whom are self-employed) don’t have business insurance, they should. When you’re self-employed, you may not think of yourself as a business owner, but…
4 Ways to Best Anticipate Your Customers’ Needs
You’re working hard throughout the day to ensure that your customer is satisfied with the products and services you’re providing. If you’re attempting to anticipate your customers need accurately but need some guidance, you might…
Centralized Inventory Management is Doable!
Recently, I ordered a combination stroller and car seat from a major retailer. This retailer has storefronts, of course, but also a website from which items can be ordered. I chose to order through the…
How Being Available 24/7 Can Improve Your Business
When do consumers want something? Right now. When do they need your attention? 5 minutes ago. People don’t check their watches to see if it’s a good time to want or need something. They want…
Why the Skills Gap Matters for Today’s Small Businesses
In 2013, 39 percent of American companies reported that they were unable to fill positions thanks to a lack of sufficiently talented job-seekers. This mismatch between the number of qualified people looking for jobs and…
The Real Cost of Bad Customer Service
Customer Service is sacred to any business, but how can you really measure the significance of its impact? So called bad customer service stems from the reluctance to embrace what the customer actually wants and…
How to Protect Your Company Lists and Trade Secrets
Most senior and middle level managers will understand when a subordinate comes to them to resign and begin a new business. But all will immediately question whether the new business will compete in any way…
I’m a CEO: What Should I Outsource?
If you’re running a company, it probably means that you are A) incredibly adept at working well in a wide variety of disciplines, and B) incredibly worn out from taking care of aspects of your…
21 Easy Phone Tips for Outstanding Customer Experiences
Did you know that the old-fashioned, Alexander Graham Bell invention (the telephone) still reigns as the most widely used channel for customer service? Yes, almost nine in ten consumers (89%) feel that telephone customer service either meets expectations (60%) or exceeds…
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