Customer Service
Embracing Call Center Technology with AI
From routing customers to providing self-service solutions, artificial intelligence is improving call center technology in a number of dramatic ways. Artificial intelligence is able to automate many of the more mundane business processes associated with…
5 Superior Tips on How Your Business Could Earn Customer Loyalty
The global market is becoming competitive with each dawn and every business is spending much of their time and resources attracting new customers. Most marketers are realizing that to hook customers is one thing, and…
How to Keep a Good BBB Rating (and Why It Matters)
The Better Business Bureau is the go-to resource for verifying a business’s credibility. They receive complaints about accredited businesses from consumers, and a business’s ability and willingness to respond to those complaints is factored greatly…
10 Gracious Ways to Manage Angry Customers
At one time or another, I’ll bet your customer service has gone awry, no matter how much you work to avoid it. Whether mistakes are your fault or not, angry customers can get … well,…
Do These 3 Things on Social Media to Provide the Best Customer Service
Social media isn’t just for marketing anymore. It’s a place for you to network and develop company culture. It’s also most likely the first place your potential clients get an impression for your business. Your…
3 Steps to Exceed Expectations and Turn Your Business into a Customer Company
The 21st-century economy isn’t made for complacency. Constant disruption and innovation in business require continual evolution and development. It also demands something personal: a genuine connection to your customer. As Henry Ford said, “If there…
3 Tools to Proactively Handle Reviews of Your Dental or Healthcare Practice
Do you think online reviews have little to no effect on your dental practice? If your answer is yes, you are among the 7% of practitioners who still think the same! If you actively promote…
How to Manage Customer Relations on a Budget
Customer service is one of the highest priorities for any small business. Good customer service creates good customers. Good customers are reliable source of revenue who will advertise your products on social media and with…
5 Tips to Disrupt Your Customer Service and Beat the Competition
We’re currently in the middle of a transformation, where digital technologies are disrupting the way we conduct our business. Customers are still at the center of every organization, however, and when customers change, your organization…
Give Your Customers the 5-Diamond Treatment
Retail sales are moving from brick-and-mortar stores to online, but doesn’t mean you can slack on your in-store service. In fact, customers rank in-store experience lower than digital and mobile experiences across all retailers. More…
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