The Like Element

We’ve talked several times about the concept that no one buys anything until they know, like and trust the company who is doing the selling. If you aren’t on their radar screen, they can’t possibly know you exist. So marketing’s first job is to identify the right audience and put us in front of them…

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Insurance is Always Too Expensive—Until It’s Needed

I expect that you have a story about how insurance saved you lots of money in your past. As usual, I have a story to make your hair stand on end. But first: here’s a fact. Business insurance is one of the more poorly managed mitigation of risk in small and many medium sized corporations,…

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Does How You Sell Represent Your Company Well?

Customer experience is increasingly a key differentiator in acquiring and retaining customers. But, too often, we look at customer experience in a very narrow way, we think of it as their experience in using our products, after they have purchased them. The customer experience begins long before the first purchase a customer makes. Of course…

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What’s In It for Me? A Summary of Social Impact Tax Reliefs

Interested in injecting an ethical component to your investing? Well, we have good news – with the SITR, you can have your cake and eat it too. So-called ‘impact investing,’ in which investors aim not only to make a return but also to make the world a better place through their investments, is a relatively new…

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2 Simple Customer Experience Principles to Live By

Tommy Smothers of the Smothers Brothers – if you don’t remember them, look them up on YouTube – used to have a short comedy routine about golf with a title something like, “The 37 most important things to remember during your downswing.” While the routine was especially hilarious to anyone who has ever taken a…

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When Is It Time to Become an S Corporation?

For most new businesses and business owners, keeping it simple is key. After all, launching a new business requires attention to detail and doing many things right. For that reason, most new businesses start out simply as a sole proprietorship or a Limited Liability Company (LLC). As a successful business matures, however, the savvy owner…

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Top 5 Ways to Communicate Better with Your Employees

Do you feel like the communication between you and your employees has been a little off lately? Out of all the challenges business owners are faced with, sometimes, team communication can be the most difficult. This is probably partly because effective communication doesn’t just happen at the snap of a finger. Effectively communicating with your…

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