Encourage Complaints To Improve Customer Service
Some companies track a monthly “complaints and compliments ratio” for each branch, store, department, country or station. This approach has a fundamental flaw when it comes to customer service training.
Read More Lessons From Shark Tank
Shark Tank is an ABC reality TV show that matches startups with high net worth angel investors who will offer to invest in their business company in exchange for a proportional equity stake. The reason why I love this show is that it not only demonstrates the power of the startup…
Read More Tips for Startup Success
If you’re anything like most entrepreneurs, you love the idea of the startup. It’s always an exciting time to be in the startup phase of a new business. However, this can also be a very volatile time, as it really matters how you make use of your resources.
Read More Image and branding?
Though some businesses find it necessary to change their image, most companies prefer to hold on to brand recognition (names, logos, slogans, etc.) that they have invested in and built over a long period of time. Also, many successful long-term businesses have decided to hold their images through many product changes and business evolutions and cycles.
Read MoreHow to Unleash the Power of Content
There is a war going on but you maybe haven’t noticed. It is a battle for eyeballs and Google attention. It is a content war where the best rises to the top. Readers and viewers vote with social signals such as retweets, plus ones on Google+ and Facebook likes and shares.
Read More Make Sure There’s a Real Person Behind Every Communication!
How many times have you received an e-mail or letter from a company or organization without an individual’s name at the bottom? You know… all that’s there is the organization’s name or a person’s title without a name.
Read More Is there a template for a Sales Representative Agreement?
For drafting with your lawyer, you can locate sample sales rep agreements (some free and others for a fee) that you may be able to modify to your particular situation at the following websites:
Read MoreWhat Is An SBA-Approved Franchise?
The Small Business Administration (SBA) is an independent agency of the government that helps Americans start, build and grow businesses. Although the SBA does not directly offer loans or financing, it does offer SBA-guaranteed loan programs, through lending institutions.
Read More Startup Costs to Avoid During the First Six Months
During the startup phase of your business, you are likely equipped with a very limited supply of resources, and it is a critical to be aware of how you spend your money.
Read More How to Set Up Compensation and Benefits at a Startup
Just because a small business can’t afford to offer its employees the same benefits package as a large corporation, doesn’t mean it can’t come up with creative ways to compensate when cash isn’t always available.
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