Posts Tagged ‘Culture’
Position Yourself as a Trusted Brand
When your mission in business is to create a product or service with integrity and to earn a reputation as someone who cares about people more than earning money, you’re on the right track. One company I love to use as an example of establishing a trusted brand is Honest Tea.
Read More 7 Must Have Transformational Leadership Qualities
Developing your leadership capacity is moving beyond focusing on the day to day operations and expanding your decision making process to focus on long term strategies that are able to sustain business over time.
Read More 7 Ways Freelancers Can Stand Out with New Clients
Every time you take on a new client as a freelancer, you have an opportunity to cement a working relationship that can last for years. To do so, you need to stand out with your clients from the get-go. The tough part is balancing that need with work you need to get done.
Read More Even in Crisis, Outstanding Customer Experiences Can Put Companies on Top
Not delivering an outstanding customer experience can lead to unfavorable opinions about a brand, and even an entire industry. Many small businesses don’t prepare for a crisis, leaving them susceptible to public criticism and the potential loss of customers and revenue.
Read More How to Handle a Summer Intern
As your company grows and your employees become more comfortable with their roles, you might find that it’s a convenient time to start hiring summer interns as a form of recruitment. Interns make for great job candidates for a number of reasons.
Read More Firing the Customer
In customer service, I firmly believe that there is a specific instance in which it is appropriate to fire the customer. This customer affects the morale and motivation of the employees and makes it impossible for them to deliver a great customer service experience.
Read More How to Make Sure Your Startup is Built on Values
Strategy matters, but without a winning culture and the right values to drive it forward, your strategy will take you nowhere. Good leaders matter, but you need a positive values culture in order to attract the best leaders to compete effectively.
Read More Make a Big Impact Habit for Long Term Success
A small effort on a consistent basis will make a bigger impact on your life or your business than a big habit made intermittently. A big impact habit is a habit that is so small that you can do it forever.
Read More 4 Ways to Make Your Employees Happy
One way to grow your business, apart from having a great product or service, is to have employees who love working for you. While you might not be able to offer the same benefits package as most large corporations, there are more slick ways you can go about seeking your employees’ favor without breaking into the budget.
Read MoreIs Customer Service the New Marketing?
The line between customer service and marketing is becoming blurred, and some companies are even counting customer service as a marketing expense. Although in the past there were definitive marketing and customer service “departments,” it makes sense to acknowledge their relationship and interaction for the overall good of the company.
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