What You Need to Know Before Buying a New Business Phone System

If you’re in the market for a new business phone system, the choices can seem overwhelming, making it tempting to just put things off. In...

6 Reasons You Need Call Recording and Reporting

We’ve all had the experience of calling a business only to hear a recording that says something along the lines of “This call may...

How Do You Answer Customer Phone Calls?

Look through your customer's eyes. Are you the solution provider or part of the problem? ~Marlene Blaszczyk Call centers or ways to communicate with a business...

4 Features Your Small Business Phone System Needs for 2016

Sometimes, small business owners don’t think that they deserve the best tech. You might think that only large organizations need cutting-edge technology. Or you might...

4 Affordable Video Conferencing Solutions for Your Small Business

When it comes to video conferencing, which is the best video conferencing tool for your business and remote teams? There is a large variety...

5 Mistakes to Avoid When Choosing a Business Phone System

Any business worth its salt has a quality phone system in place to ensure its customers have a reliable way to contact the company....

Busted: 5 Myths About Your Office Phone System

While many large businesses have now adopted VoIP phone systems, small and medium organizations have been slower to climb on board.

5 Data Center Design Commandments

If you're creating a data center design from scratch, it's important to think a little bit about how you're going to lay it out before you get building. Here are a few areas to think about:

Does Unified Communications Really Cut Costs?

If you're thinking of moving to Unified Communications, the first question on your mind is probably "How much is this all going to cost me?"

5 Call Center Management Tips

Your call center may not be the primary part of your business but that doesn't make it any less important. Not only are call centers the primary way you manage customers they are also the primary way your customers can contact you for support.

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