Why Improving the Customer Experience Matters: A Customer Loyalty Tale

Have you noticed how many ridiculously bad experiences we put up with as consumers? This article is about how some companies are turning that awfulness into opportunities to grow their profits, brands and customer loyalty while leaving their competitors behind.

Experiencing What Our Customers Experience

Too often, there's a huge disconnect between our organizations and our customers. Our customers and prospects are frustrated with us and we don't understand the frustration.They don't get it, we don't get it, there is a giant disconnect.

3 Things to Avoid When Engaging a Decision-Maker

Success! You finally achieve the introduction to the decision-maker you have been waiting for. Here are three tips to make sure that your first meeting goes the right way, and builds the foundation for the future.

The One and Only Way to Rebuild Trust

Have you ever been in a situation where you have broken trust? What happens when you need to rebuild trust? How do you get it back? There is only one way to build and regain trust: make and keep your promises.

Why We All Need Each Other

Have you ever gotten stuck in an endless loop in your own head? The antidote to many productivity death spirals is a brisk walk around the block, or a moment of meditation. When these techniques don't work, I suggest reaching out to a peer mentor.

Go To Vendor Events to Network with Vendors

One of the best direct sales booking ideas is to go to vendor events as a guest and network with the vendors. Not only does this work and work well but it is cheap—a lot cheaper than going to a vendor event as a vendor!

Shallowness and Networking

It's clear we're in a frenzy of networking and connecting. There seems to be a rush to establish connections, friends, whatever. People are reaching out, connecting, racking up the numbers. They're using every channel possible—LinkedIn, Twitter, Facebook, Google +, and more. But then there's this odd phenomena.

Business Networking: 7 Warning Signs You’re Probably Doing It Wrong

Most people do business networking wrong. Most people literally have no idea how to network the right way—and by the "right way" I mean, "the way that gets results." So to help you figure it out, I've put together this handy list of seven warning signs.

5 Steps to the Mother Lode

That next telephone call or email could be the mother lode of opportunities. Of course, if the mother lode is to fall into your lap, it won't come by happenstance, but through a concerted effort.

16 Tips for Networking Smarter

If networking intimidates you—or you think you’re all set and don’t need to do it to begin with!—think again. Refer back to these tips the next time you’re looking for a reference for a personal or business service, a job lead, a new hire, or any number of other things a strong network can provide.

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