Big Candy Bar Equates to Big Customer Experience

An amenity is something extra you provide your customers. It adds value to their experience. Any company can start to level the competitive playing field by delivering amazing customer service, a great experience and an amenity or two.

Have You Called Your Office Lately?

Too often our customers and potential customers can see the holes in our first impressions much easier than we can. As a matter of fact, we are so familiar with our own business that it is hard to see with the eyes of an outsider.

Stop Limiting Your Ability to Deliver Great Customer Service!

Marketing and customer service are the two thickest pillars of any real business, so having adequate means to fulfill both of these is paramount.

Set a Customer Service Culture with Three Steps to Welcome

What pleases one customer may easily disturb another. But you've got to do something. So what should you do? Should your customer service culture be reserved and polite, or outgoing and friendly? Should you be fast and efficient, or personal and attentive? Should you initiate contact and offer immediate help, or wait discreetly until you are asked?

Humanizing Your Customer Service

Customer service gives your company an opportunity to build a strong relationship with customers at a critical point. If they’re calling for help, then they’re likely frustrated. All too often, customers are greeted by “customer service robots.” Everyone's familiar with this type of representative.

What Makes Customer Service Interactions Good or Bad in the Eyes of the Customer?

An April 2013 Customer Service Study by Dimensional Research pinpointed what makes customers of mid-sized companies happy and what leaves them in dismay. This is the first in a series of blog posts about the important results of this study.

Improve Customer Service by Designing with Clients in Mind

It's easy to get caught up in designing new things that are “cool” or “elegant” or “hot.” But if you don't keep your customer in mind throughout, you could end up with an investment that's “not.” Keep clients in the forefront of your mind with every decision and you can improve customer service quality.

Customer Service Training for 3 Conflict Generators

Customer conflict is often generated by one of three things: Company Error, Customer Error, or Policies and Regulations. Your staff needs to be trained on how to react and respond to these specific conflicts, as each demands a different strategy.

Purposeful Customer Service

When it comes to customer service, hope is not a strategy. Customer service must be purposeful. You can hire the nicest people in the world, but you still must give them direction, teach the best practices, and continue to reinforce your customer service strategy so that employees are continuously reminded and motivated on what and how to deliver your brand of customer service.

Long Forgotten? Use Customer Service Skills to Stir Old Accounts Back to Life

When accounts go quiet, don’t assume the customer is going away. Use excellent customer service skills to find out what is going on. They may be waiting, occupied with something else, or have simply forgotten where you are or how to reach you! One effort at reactivation can make the difference between a customer who comes once and disappears forever, and a customer who comes once, is invited back and stays with you forever.
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