Posts Tagged ‘Team’
3 Key Attributes of Every Great Hire
The success of any company or organization depends almost entirely on its most important resource: its workforce. It is the people who make up an organization who ultimately decide which revenue streams to pursue.
Read More Engage and Honor Employees for a Happy and Trustworthy Brand
Whether you work for a small business or nonprofit organization, its brand determines its success. Every touchpoint conveys the brand to customers. And, who’s in charge of touchpoints? Employees!
Read More The Weakest Link of Customer Service
Some of us remember the lady in the long black trench coat who hosted the short lived but interesting television program called ‘The Weakest Link.’ A recent service experience made me think of the title of this show.
Read More Why a Retreat is Good for Your Business
Small business owners can improve productivity by investing in a company retreat. A retreat is an opportunity to engender creativity—a time to remove your nose from the grindstone and lift your head up.
Read More 10 Customer Service Principles Every Employee Must Know
Even employees who never deal with the public must exhibit good customer service skills. How employees treat each other is the harbinger of how the organization will treat the public.
Read More Improve Team Communication with Brief, Daily Meetings
Increasing the speed of communications and receiving information in a timely manner was the name of the game, and I needed a platform to enable the flow of information.
Read More Cancelling One on Ones
As a company grows one on ones are critical. Show me a manager who doesn’t schedule regular one on one’s with her direct reports and I’ll show you a bad manager.
Read More How to Hire a Top-Notch Team When You Can’t Compete on Salary
I often get asked how I managed to get so many impressive people on my team. By every law of logic, a company as small, new and budget-constrained as mine should not have as many rock stars on our team and advisory board as we do.
Read More Let Your Expectations Be Known
Managing people requires a broad array of skills, but basic management skills are sometimes overlooked. Simply put, staff will not know what to do unless they are told what results are expected.
Read More 5 Signs an Employee Deserves a Promotion
As a manager, one of the hardest jobs you’ll ever have to do is select a person to promote. What if you choose the wrong person? What if you disrupt the positive atmosphere in the workplace?
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