Walk This Way for More Business

There’s a reason supermarkets put the milk at the farthest reaches of the store: You need it. How can small business entrepreneurs take a page from this play book? Product placement trial and testing.
Read More

Beating Lower Priced Competitors

Until we understand what customers value, we have no way of presenting the value of our solutions or no way to create differentiated value. Until we determine what customers value, we have no context in which to create or build value.
Read More

How to Stop Selling and Start Educating

I’ve just completed a workshop teaching branding to graphic design firms from Canada and the United States. As part of that training, confidence in selling is a crucial element in delivering branding to their customers.
Read More

Learning to Teach

I’ve been writing about “teaching our customers” these days. Too often, what I see of teaching is a more advanced form of a pitch.
Read More